LEADERSHIP Betsy Burtis, M.Ed. Chief Operating Officer Betsy has worked at Amoskeag Health for seven years in a variety of roles. For 30 years, Betsy has been employed in multiple healthcare settings and at each has worked to advance health equity and be an advocate for underserved and underrepresented patients. She has witnessed the evolution of health equity from the early days when it equated to simply providing language interpreters to the current outcomes-driven work that is combined with social justice advocacy to ensure everyone has an equitable opportunity to live healthy lives. In her current position as COO, she has taken on a broader range of responsibilities that include Behavioral Health and Substance Use Disorder treatment, Amoskeag’s Special Medical Programs which provide health assessments and treatment to children living with medically complex conditions, Community Initiatives, and finally more traditional operations functions like facilities, medical records, interpretation services, scheduling, and the Call Center. Back to Leadership

Explore mental health services at Amoskeag Health. Our compassionate team offers support for various mental health needs, including therapy and counseling, to help you achieve emotional well-being and improve your quality of life. MENTAL HEALTH Our philosophy is that mental and physical health go hand-in-hand. That's why we have an "integrated" model of care where we address all of your physical health concerns in addition to talking about any external or mental health challenges. If you are struggling with finances, childcare, or housing, or any other necessity, you may become stressed and overwhelmed. Eventually, that impacts your health. We have dedicated Case Managers who can connect you with local resources and services. Talk with your provider at your next appointment. We'll connect you with the right person to help you navigate these challenges. We provide behavioral health services to patients of all ages, ranging from traditional therapy to substance misuse counseling. Most of the time, we can provide brief behavioral health interventions during regularly scheduled appointments. These interventions are conducted by a Behavioral Health Clinician (BHC) to help identify and manage mental health, substance misuse, and crisis-related issues . If you're interested in seeing a BHC, please talk to your Primary Care Provider at your next appointment. We also have Psychiatric Nurse Practitioners who can provide psychiatric medication assistance. Common mental health issues treated at Amoskeag Health include anxiety, depression, and mood disorders. Once patients are stabilized on their medication regimen, they are transferred back to their Primary Care Providers. Everyone works together on your healthcare team. Physical and Mental Health are Linked Services Provided Amoskeag Health’s Pediatric Behavioral Health team offers counseling care to children, adolescents, and young adult patients from birth to age 20. Behavioral Health Clinicians (BHCs) provide a range of services including brief supportive check-ins during medical visits, short-term counseling, and referrals to mental health care providers in the community. Please talk to your Primary Care Provider at your child/teen’s next well-check visit if you feel they would benefit from Behavioral Health services. Pediatric Behavioral Health Amoskeag Health provides 40-60-minute mental health therapy sessions, on a weekly or bi-weekly basis, for our patients who are struggling and want to make changes in their life. Please talk to your Primary Care Provider for more information on mental health therapy. Mental Health Therapy (Traditional) Amoskeag Health provides assessment and counseling sessions, ongoing weekly or bi-weekly, for patients struggling with substance use. If you are in need of Substance Use Counseling , please talk to your Primary Care Provider about your options. Substance Use Counseling Your journey to recovery begins at Amoskeag Health! Amoskeag Health offers Medication Assisted Treatment for opiate use and alcohol misuse disorder. Amoskeag Health uses Suboxone, Naltrexone, Sublocade, and Vivitrol to support recovery. If you are interested in learning more about Amoskeag Health’s Medication Assisted Treatment program , please call 603-935-5263 or talk to your Primary Care Provider at your next visit. Medication Assisted Treatment Behavioral Health Clinicians Behavioral Health Clinicians Meet Your Mental Health Team

Explore benefits and perks offered to members of WellSense, NH Healthy Families and AmeriHealth Caritas of New Hampshire. MEDICAID REWARDS PROGRAMS Exclusive Health Plan Benefits If you are a member of a Medicaid plan from WellSense, AmeriHealth Caritas or NH Healthy Families, you may be eligible for extra rewards when you take measures to improve your and your family's health. Earn money-back rewards and free healthcare and safety items when you participate in wellness initiatives like attending annual appointments and getting preventative health screenings. Keep reading to learn more about how to access each plan's unique perks! While we try to update this page routinely to give you an easily accessible summary of benefits, please refer directly to your health plan's website for the most recent and accurate details, as plan benefits change periodically. WellSense New Hampshire Medicaid: 877-957-1300, Option 1 NH Healthy Families Member Services: 1-866-769-3085 AmeriHealth Caritas New Hampshire Member Services: 1-833-704-1177 WellSense Health Plan Learn More Visit, Immunization and Screening Rewards: $25 for a yearly well visit (Ages 3 and over) $25 for cervical cancer screening $10 for flu vaccine $50 for lead screening $25 for completing annual HRA Screening Prenatal and Postpartum Rewards: $10 per prenatal visit (Up to 10 visits) $40 reward and a box of diapers when new moms go for their postpartum visit Sunny Start program (includes free breast pump and other benefits) Infant/toddler safety car seats: If you’re having a baby you can get the seat up to 45 days before your due date Booster seats for kids who are members of our health plan Free Items Annually: New eyeglasses Replacement batteries for hearing aids One dental kit per individual ages 4-65 Bicycle helmets for children Cell Phone Program: In addition to the federal SafeLink cell phone program, we offer qualifying members in need with access to our own Well Sense cell phone program Health and Fitness Rewards: Up to $200 back for a qualified gym membership 50% back on a fitness tracker (up to $100) Up to $100 back for WW subscription fees (formerly Weight Watchers) NH Healthy Families Learn More Visit, Immunization and Screening Rewards: $30 for a child yearly well visit (Ages 0-21) $30 for an adult yearly well visit $15-$30 for completing our health risk assessment when you enroll into our plan $20 for breast cancer screening $20 for cervical cancer screening $20 for flu vaccine $10 for completing annual HRA Screening Prenatal and Postpartum Rewards: $10 for completing postpartum assessment with NHHF $100 for Notification of Pregnancy Form (First Trimester) $50 for Notification of Pregnancy Form (Second Trimester) Specialized Care Rewards: Diabetes Care Rewards: $30 for HbA1c test $30 for Retinopathy screening $10 for diabetes self-management $20 for Mental Health CHAMP $50 per course for children ages 15-17 to attend one of three Future is Now classes (up to $150) $20 for cigarettes, smokeless tobacco or vaping cessation $115 in the first year of Ready for my Recovery Program AmeriHealth Caritas New Hampshire Learn More Visit, Immunization and Screening Rewards: $25 for attending six well-visits, getting your immunizations and lead screening by 2 years old $30 for a yearly well visit for (Ages 2-21) $20 for flu vaccine $20 for RSV vaccine $25 for lead screening $50 for pre-teen shots $50 for getting recommended vaccines by child’s 13th birthday $20 for breast cancer screening $30 for completing annual HRA Screening Prenatal and Postpartum Rewards: $30 for attending postpartum visit 7-84 days after delivery $70 for Notification of Pregnancy Form (First Trimester) $50 for Notification of Pregnancy Form (Second Trimester) $40 for postpartum visit Specialized Care Rewards: $15 for care management for unmet social needs $50 for 60 days of MAT in a row $30 for HbA1c Test (Diabetes Care) $50 for blood pressure management $20 for eight weeks of continuous use of nicotine replacement

Learn about the Childhood Response Team (ACERT) at Amoskeag Health. Our team provides specialized support and intervention for children and families facing behavioral and emotional challenges, promoting healthier outcomes and stronger families. ACERT ADVERSE CHILDHOOD EXPERIENCES RESPONSE TEAM What is ACERT? The Adverse Childhood Experiences Response Team (ACERT) is a multi-disciplinary, collaborative approach to addressing the negative effects of childhood trauma. The ACERT model acts as a referral mechanism that connects families and their children to local trauma-informed mental health services and social supports. In Manchester, the ACERT core partnership includes the Police Department, YWCA-NH, and Amoskeag Health who work collaboratively to provide assistance to families, and their children, who have had recent police involvement. This referral program is voluntary and offers connections to a variety of therapies, youth support groups, domestic violence services, athletic enrichment programs, home visiting, and many other child/family-based resources. The ACERT model has been touted as a best-practice secondary health prevention program by former California Surgeon General Dr. Nadine Burke-Harris and has been replicated in multiple other communities across New Hampshire. To learn more, please email ACERT@amoskeaghealth.org . The ACERT team consists of a family advocate, a crisis services advocate, and a first responder. Congressman Chris Pappas at Amoskeag Health. Representatives from YWCA NH, Manchester Police Department, and Amoskeag Health demonstrating community collaboration. ACERT

LEADERSHIP Kris McCracken, MBA President/Chief Executive Officer Kris has been with Amoskeag Health since 1996, first as a Crisis Outreach Counselor, then as a Client & Family Services Manager, then as the Director of Operations from 2000 to 2013 before becoming President/CEO in 2013. She has an MBA in Health Care Administration from Rivier College and a Bachelor’s in Psychology & Latin American Studies from Mt. Holyoke College and is bilingual in English and Spanish. Her background is in counseling having worked with Domestic Violence, HIV/AIDS, Rape Crisis, and Substance Abuse before moving into working with community health. Over the past decade, Ms. McCracken spearheaded Amoskeag Health’s response to the growing diversity in our community. In 2012, Ms. McCracken was nominated by the NH DHHS as a Public Health Hero recognizing her work in cultural competency and advocacy for minority populations. She is frequently requested as a speaker to provide training on organizational cultural competency and best practices in multilingual access and graduated in 2014 from the Disparities Leadership Program at Mass General Hospital. She was then honored in 2016 with the Outstanding Women in Business Award, and then again in 2020 and 2022 with the NH Top 200 Most Influential Business Leaders award. Back to Leadership

Access your health information conveniently through the Amoskeag Health Patient Portal. View your medical records, schedule appointments, and communicate with your care team securely and efficiently. PATIENT PORTAL Enter the patient portal by clicking HERE or scroll down to learn more before signing up. When we schedule a virtual appointment, we will send you a secure, unique link either through text message or as an email. Or, y ou can simply sign into your patient portal account to join your virtual appointment from your account! Have you joined our Patient Portal? If this is your first time using the new patient portal, you may need to register. It will take just a few minutes to sign up, and then you can: Request an appointment Request refills of your medication(s) View summary of your Chart View balance/pay bill View test results View/Update your information (address, phone, etc.) Send Secure message to Provider/Office Join the Amoskeag Heath Patient Portal For questions or requests that cannot be handled through the patient portal, please call 603-626-9500 . What can you do on the portal? Below, we have instructions for using the portal in English, Spanish, and Portuguese. If this is your first time using the portal, you will need a code to register. If you recently visited us, you should have received this code from someone at the front desk. If you do not have a code, that's okay! Please call 603-626-9500 and we will help you register. Patient Portal Instructions - English Patient Portal Instructions - Español Patient Portal Instructions - Português Instructions for Using the Portal

Explore Amoskeag Health's specialized medical services for children with complex needs. Our programs include the Complex Care Network, Nutrition, Feeding, and Swallowing Services, and Child Development Clinics, offering comprehensive support through virtual or in-person consultations for families, medical professionals, and community agencies. Visit our Manchester location for expert pediatric care. COMPLEX MEDICAL CARE FOR CHILDREN Amoskeag Health offers three unique special medical programs services, including: Complex Care Network Nutrition , F eeding , and Swallowing Services Child Development Clinics Special Medical Programs (SMP) Amoskeag Health conducts virtual or in-person consultation and collaboration to families, medical professionals, schools and other community agencies caring for children. To learn more about this program, call 603-860-4151 . Complex Care Network A statewide network of pediatric nutritionists and feeding and swallowing specialists providing in-home and community-based consultation. To learn more about this program, call 603-296-9213 . Click Here to Apply Nutrition, Feeding, and Swallowing Services A comprehensive diagnostic assessment for children through age five. To learn more about this program, please reach out to Pat McLean at either PMclean@AmoskeagHealth.org or 603-296-9249 . Child Development Clinics

IMPORTANT UPDATE At Amoskeag Health, we are committed to providing the best possible care for our patients while making strategic decisions for our future. As part of our commitment to improving and streamlining services, we will close our McGregor Street location on Friday, November 22, 2024. This closure is part of a temporary consolidation of our locations, as we look ahead to the future opening of the Mark Stebbins Community Center on the West Side of Manchester. McGregor Street Location Closure The McGregor Street site is our smallest location and has played an important role over the years. During the pandemic, it served as our only acute care site, allowing us to deliver essential services safely. However, since early 2023, McGregor has only been open part-time, focusing primarily on wellness visits due to its limited size. Since March 2020, many of our patients from the west side have been receiving their care at our three other locations on Hollis Street, Elm Street, and Tarrytown Road. These larger sites offer a wider range of services, allowing us to meet patient needs more effectively. The closure of McGregor will allow us to strengthen and focus our care at these larger facilities. Why Are We Closing McGregor? While McGregor is closing, this decision is part of a larger plan for the future. We are preparing for the development of the Mark Stebbins Community Center, which will provide expanded facilities and services with easy access for residents on the West Side. We are very excited about plans for the Mark Stebbins Community Center and the opportunities it will bring. Plans for the Future The McGregor Street location will close on Friday, November 22, 2024. As we approach the closure date, patients with appointments scheduled at McGregor will be contacted to reschedule their appointments at one of our other locations. Moving forward, all future appointments will also take place at these sites, where patients can continue to see their regular provider. If transportation to any of the three locations is a concern, we will help arrange transportation to ensure care remains uninterrupted. Next Steps for Patients Closing the McGregor site allows us to allocate resources more effectively and continue delivering comprehensive care at our larger locations. This decision supports our ongoing efforts to provide high-quality care and ensures the financial sustainability of our services as we prepare for the future. If you have any questions or concerns, please do not hesitate to contact us. You can reach us at (603) 626-9500. Thank you for your support as we work to strengthen integrated healthcare services to our community. Supporting Quality Care

Visit the Family Eye Care Center at Amoskeag Health for comprehensive eye care services. Our team offers eye exams, vision correction, and treatment for various eye conditions, ensuring the best care for your family’s eye health. FAMILY EYE CARE CENTER Optometry is health care related to your eyes and vision. It's important to have eye exams even if you don't have trouble reading signs or books. In some cases, an eye exam can be lifesaving. Did you know that some health conditions can be visible in your eye and caught by an optometrist (eye doctor)? Illnesses that can be detected during an eye exam include: Glaucoma (damage to the optic nerve) Potential stroke Diabetes High blood pressure Autoimmune diseases Sexually transmitted diseases Some cancers What is Optometry? At Amoskeag Health's Family Eye Care Center, we can see patients of any age. We will evaluate your eye and vision health and may r ecommend glasses. Please call 603-626-9500 to schedule an appointment. Types of Eye Exams Annual Eye exams can be performed on patients of all ages—even infants—to prevent permanent changes in vision. If needed, the patient may be referred to a specialist to provide further evaluation and testing. We can also fit patients for glasses right in our Family Eye Care Center! Annual Eye Exam These exams are for patients who have acute eye issues. These can be made for same-day or scheduled appointments based on conditions such as: infections, sudden changes in vision, or injuries – but not for glasses. Acute Eye Exam As part of a Diabetic Eye exam, you will have medicated eye drops used to widen your pupils. Using a special magnifying lens, the eye doctor will be able to view the entire inside of your eye, looking for any changes that might develop from Diabetes and other conditions. Diabetic Eye Exam

Explore the Ready, Set, Launch program at Amoskeag Health. This initiative offers resources and support to help parents and caregivers prepare for and navigate key transitions in their family’s journey. Ready, Set, LAUNCH Because it Takes a City to Raise a Baby Home Visiting for All There is no guidebook for bringing home a new baby! Our Ready Set LAUNCH program is for newborns and their families who live in Manchester and give birth at Elliot Hospital. We want to make the first few weeks of caring for newborns a little easier. The Ready Set LAUNCH service is customizable to what YOU need. Newborn Navigators are bilingual Community Health Workers trained to assist families with newborns. They're experts in local resources and can connect you with services like mom's groups, lactation consultants, and childcare scholarships. Your Newborn Navigator can also connect you with free Nutrition and Cooking Classes, support access to SNAP and WIC, or to the local diaper pantry. As parents themselves, they understand how hard the first few months can be and can provide support during those early days at home. About Newborn Navigators Meet a Newborn Navigator Any parent or caregiver of a newborn who resides in Manchester is eligible to receive this FREE, one-time service! You will be introduced to the service at discharge or receive a call from our Newborn Navigator. Our Newborn Navigators will meet you in the hospital and tell you about our service. They will offer to meet you remotely for your visit. Navigators will follow up with you after you leave the hospital and give you a Welcome Baby Bag prior to the visit. How Does Ready, Set LAUNCH Work? Your Newborn Navigator will ask you how your first few weeks have been for you, your child, and your family. Your Navigator will see whether there was anything you wish you had or anything you currently need. Y our Navigator can work with you to make referrals if you'd like them. Your Navigator will determine if you may benefit from, and are eligible for, Enhanced Navigation which provides you with up to five additional home visits to build additional resources and support. Your Navigator will follow up with you after your visit to make sure you and your family are doing well. What Happens During a Home Visit? Since its inception in 2021, the Newborn Navigator has met with 1,433 families at Elliot Hospital, conducted 436 home visits, and referred 482 times to services like Manchester Diaper Pantry, WIC, SNAP, and various food banks. Ninety of these families received services in a language other than English - 80% in Spanish and 20% spread over Dari, French, Nepali, Pashto, Portuguese, and others. About Our Community Impact Interested in learning more about our programs or getting involved with our community impact? Email CommunityInitiatives@AmoskeagHealth.org

Discover primary health care services at Amoskeag Health. Our team provides comprehensive, patient-centered care for a range of health needs, focusing on prevention, treatment, and overall wellness for individuals and families. PRIMARY HEALTH Pediatric care focuses on children newborn to 20 years old and includes their wellness care, immunizations, and development of physical and emotional growth. To support your child, we also can connect parents and caregivers with case management and mental health services if needed. Pediatric Care We focus on treating the whole person and focus on the unique health situations patients between 12 and 20 years old often face. We can screen for depression and anxiety; provide counseling and treatment for substance use; offer information and guidance about appropriate diet and exercise; ensure access to behavioral health therapy; and ensure that all necessary immunizations are up to date. We also offer a full range of education on sexual health including contraception, pregnancy testing, and testing/treatment for sexually transmitted infections (STIs). Adolescent Care Amoskeag Health offers comprehensive, team-based integrated healthcare for adults from all backgrounds and experiences. We address both physical and mental health together! We are considered a Patient Centered Medical Home, which is a model for achieving primary care excellence by providing care in partnership with patients and their families to ensure decisions respect patients’ wants, needs, and preferences. Our goal is to ensure that every single patient has the education and support they need to make decisions and participate in their own care. Adult Primary Care If you are 65 or older, you might experience some extra health challenges! We still want to help you live your best life and can connect you with available senior services and community resources as you age. We offer Chronic Care Management with the help of our dedicated Older Adult Case Managers who perform in-home visits. Through this program, we can help you manage chronic conditions and illnesses, including: Arthritis/Osteoporosis Asthma/COPD Cancer Dementia/Alzheimer's Disease Depression Diabetes Heart Disease High Blood Pressure Older Adult Care Mental Health Women's Health Sexual & Reproductive Health Pregnancy & Delivery School-based Health Other Primary Care Services at Amoskeag Health Medical Providers Medical Providers Pay Your Bill Behavioral Health Clinicians Meet Your Healthcare Team

LEADERSHIP Maureen Cassidy, MSN, RN Chief Nurse/Chief Compliance Officer Raised in Massachusetts and beginning her career as a diploma nurse, Maureen Cassidy has built a distinguished career defined by progressive leadership, clinical excellence, and a deep commitment to patient-centered care. She earned her Master of Science in Nursing with a Nurse Executive concentration, graduating Magna Cum Laude, and has since established herself as a senior healthcare leader across federally qualified health centers and academic medical institutions in New England. Since 2021, Maureen has served as Chief Nurse and Chief Compliance Officer at Amoskeag Health in Manchester, New Hampshire. She oversees clinical operations and the Corporate Compliance Program, ensuring regulatory integrity, quality outcomes, and safe, effective care delivery. For three years, she also led the Human Resources department, strengthening workforce strategy and organizational alignment. She partners closely with executive leadership to advance quality improvement, operational performance, and a culture of accountability. Previously, Maureen served as Director of Nursing at Beth Israel Deaconess Medical Center and held leadership roles at Lakes Region General Health Care, where she led multidisciplinary teams, improved care delivery systems, and drove operational efficiencies across inpatient and ambulatory settings. Licensed in both Massachusetts and New Hampshire, Maureen brings extensive expertise in clinical leadership, regulatory compliance, and strategic healthcare operations, and remains committed to advancing excellence in patient care and organizational performance. Back to Leadership