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Learn about Amoskeag Health's School-Based Health Centers, offering primary care and mental health services directly in Manchester schools. Our program includes nurse practitioners for on-site medical care and weekly mental health counseling, ensuring students' well-being and academic success. HEALTHCARE IN SCHOOLS Our goal is to meet children where they are for their health and wellness needs—that’s why we work with Manchester School District to deliver health care directly in the schools. ABOUT THE PROGRAM We provide weekly mental health counseling and mentorship to K-12 students in Manchester School District’s participating elementary, middle, and high schools. Each partnering school has a dedicated Community Health Worker (CHW) who can work with your family to assess your needs and help you connect with these services and any necessary supports outside of the school district. The School-based Counseling Program provides full mental health assessments and treatment planning with a goal to enhance the overall physical, emotional, and educational well-being of children. We continually foster opportunities to build strong and meaningful connections with their families, schools, and communities. We're fully integrated into the Manchester School District and its "Multi-Tiered System of Support for Behavioral Health and Wellness" (MTSS-B), which provides a comprehensive system of social, emotional, and behavioral supports to promote student wellness and improve engagement in learning . Through this integration and collaboration, the School-Based Counseling Program develops individualized treatment plans and provides interventions to support success. By working with the school district and incorporating elements of MTSS-B, school-based BHCs work within the school to promote improved behaviors and functioning for students in need of additional school support. School-Based Counseling Program HOW DOES THE PROGRAM WORK? Our Amoskeag Health school-based clinicians meet one-on-one with students weekly (for about 20-50 minutes, depending on the level of services required) to provide brief counseling, individualized support, and/or mentoring. They also help coordinate community resources to help students reach their goals, improve their mental health, and their overall health and well-being. Our clinicians stay in touch with Manchester School District! They work directly with the students’ teachers to schedule sessions around their classes. If it’s more convenient, our school-based clinicians can also meet with your child, at Amoskeag Health, summer programs, or via telehealth. The goal of this program is to follow your child through graduation, as research tells us that long-term, supportive relationships increase a child’s chance for success; however, the length of counseling treatment is ultimately based on the individual needs of each participant. THIS SOUNDS LIKE A GOOD FIT – NOW WHAT? Great! Students who want to be a part of the program do not need to be patients at Amoskeag Health, but they must obtain parental/guardian consent. If you would like your child to participate, please call 603-626-9500 and mention that you're interested in school-based counseling at your child's school. The representative will coordinate next steps with you. School-Based Vision Program Amoskeag Health’s Family Eye Care Center partners with Beech Street and Gossler Street Elementary Schools in the Manchester School District to provide eye care for students. Nurses complete a vision screening and refer students to our Eye Care Center for further care. We can offer services to students even if they don’t have a primary care provider at Amoskeag Health. A sliding fee scale is available to make our services affordable, transportation can be arranged if needed, and some students may qualify for free glasses. Our goal is to help every student see clearly, so they can do their best in school. Important Note About Insurance: If your child is currently enrolled in an insurance plan, the health plan will be billed for these services, and you might owe a co-pay or deductible depending on the plan’s benefits. If your child is not insured, Amoskeag Health can help you identify insurance options or determine a discounted fee using our income-based sliding fee scale.

IMPORTANT UPDATE At Amoskeag Health, we are committed to providing the best possible care for our patients while making strategic decisions for our future. As part of our commitment to improving and streamlining services, we will close our McGregor Street location on Friday, November 22, 2024. This closure is part of a temporary consolidation of our locations, as we look ahead to the future opening of the Mark Stebbins Community Center on the West Side of Manchester. McGregor Street Location Closure The McGregor Street site is our smallest location and has played an important role over the years. During the pandemic, it served as our only acute care site, allowing us to deliver essential services safely. However, since early 2023, McGregor has only been open part-time, focusing primarily on wellness visits due to its limited size. Since March 2020, many of our patients from the west side have been receiving their care at our three other locations on Hollis Street, Elm Street, and Tarrytown Road. These larger sites offer a wider range of services, allowing us to meet patient needs more effectively. The closure of McGregor will allow us to strengthen and focus our care at these larger facilities. Why Are We Closing McGregor? While McGregor is closing, this decision is part of a larger plan for the future. We are preparing for the development of the Mark Stebbins Community Center, which will provide expanded facilities and services with easy access for residents on the West Side. We are very excited about plans for the Mark Stebbins Community Center and the opportunities it will bring. Plans for the Future The McGregor Street location will close on Friday, November 22, 2024. As we approach the closure date, patients with appointments scheduled at McGregor will be contacted to reschedule their appointments at one of our other locations. Moving forward, all future appointments will also take place at these sites, where patients can continue to see their regular provider. If transportation to any of the three locations is a concern, we will help arrange transportation to ensure care remains uninterrupted. Next Steps for Patients Closing the McGregor site allows us to allocate resources more effectively and continue delivering comprehensive care at our larger locations. This decision supports our ongoing efforts to provide high-quality care and ensures the financial sustainability of our services as we prepare for the future. If you have any questions or concerns, please do not hesitate to contact us. You can reach us at (603) 626-9500. Thank you for your support as we work to strengthen integrated healthcare services to our community. Supporting Quality Care

Explore benefits and perks offered to members of WellSense, NH Healthy Families and AmeriHealth Caritas of New Hampshire. FOOD IS MEDICINE REWARDS Exclusive Health Plan Benefits If you are a member of a Medicaid plan from WellSense, AmeriHealth Caritas or NH Healthy Families, you may be eligible for extra rewards when you take measures to improve your and your family's health. Earn money-back rewards and free healthcare and safety items when you participate in wellness initiatives like attending annual appointments and getting preventative health screenings. Keep reading to learn more about how to access each plan's unique perks! While we try to update this page routinely to give you an easily accessible summary of benefits, please refer directly to your health plan's website for the most recent and accurate details, as plan benefits change periodically. WellSense New Hampshire Medicaid: 877-957-1300, Option 1 NH Healthy Families Member Services: 1-866-769-3085 AmeriHealth Caritas New Hampshire Member Services: 1-833-704-1177 WellSense Health Plan Learn More Visit, Immunization and Screening Rewards: $25 for a yearly well visit (Ages 3 and over) $25 for cervical cancer screening $10 for flu vaccine $50 for lead screening $25 for completing annual HRA Screening Prenatal and Postpartum Rewards: $10 per prenatal visit (Up to 10 visits) $40 reward and a box of diapers when new moms go for their postpartum visit Sunny Start program (includes free breast pump and other benefits) Infant/toddler safety car seats: If you’re having a baby you can get the seat up to 45 days before your due date Booster seats for kids who are members of our health plan Free Items Annually: New eyeglasses Replacement batteries for hearing aids One dental kit per individual ages 4-65 Bicycle helmets for children Cell Phone Program: In addition to the federal SafeLink cell phone program, we offer qualifying members in need with access to our own Well Sense cell phone program Health and Fitness Rewards: Up to $200 back for a qualified gym membership 50% back on a fitness tracker (up to $100) Up to $100 back for WW subscription fees (formerly Weight Watchers) NH Healthy Families Learn More Visit, Immunization and Screening Rewards: $30 for a child yearly well visit (Ages 0-21) $30 for an adult yearly well visit $15-$30 for completing our health risk assessment when you enroll into our plan $20 for breast cancer screening $20 for cervical cancer screening $20 for flu vaccine $10 for completing annual HRA Screening Prenatal and Postpartum Rewards: $10 for completing postpartum assessment with NHHF $100 for Notification of Pregnancy Form (First Trimester) $50 for Notification of Pregnancy Form (Second Trimester) Specialized Care Rewards: Diabetes Care Rewards: $30 for HbA1c test $30 for Retinopathy screening $10 for diabetes self-management $20 for Mental Health CHAMP $50 per course for children ages 15-17 to attend one of three Future is Now classes (up to $150) $20 for cigarettes, smokeless tobacco or vaping cessation $115 in the first year of Ready for my Recovery Program AmeriHealth Caritas New Hampshire Learn More Visit, Immunization and Screening Rewards: $25 for attending six well-visits, getting your immunizations and lead screening by 2 years old $30 for a yearly well visit for (Ages 2-21) $20 for flu vaccine $20 for RSV vaccine $25 for lead screening $50 for pre-teen shots $50 for getting recommended vaccines by child’s 13th birthday $20 for breast cancer screening $30 for completing annual HRA Screening Prenatal and Postpartum Rewards: $30 for attending postpartum visit 7-84 days after delivery $70 for Notification of Pregnancy Form (First Trimester) $50 for Notification of Pregnancy Form (Second Trimester) $40 for postpartum visit Specialized Care Rewards: $15 for care management for unmet social needs $50 for 60 days of MAT in a row $30 for HbA1c Test (Diabetes Care) $50 for blood pressure management $20 for eight weeks of continuous use of nicotine replacement

Interested in becoming a patient at Amoskeag Health? Learn about our patient registration process, the services we offer, and how you can start receiving comprehensive, compassionate care from our dedicated team. BECOME A PATIENT We are currently accepting new patients! Please call 603-626-9500 or fill out the form below to request an appointment . A Patient Services Representative will contact you as soon as possible to schedule your new patient appointment. If you are new patient who is interested in our Medication Assisted Treatment (MAT) program , please call 603-935-5263 to speak with one of our MAT providers. We accept most insurance plans at Amoskeag Health. Many insurance companies make agreements with healthcare providers to offer lower rates to patients; this is called being "in-network." Please contact your administrator or insurance company to ensure that we are in-network with your health insurance plan. Even if your insurance auto-assigned you to an Amoskeag Health primary care physician, you must fill out the form below before visiting us. If you need help, please call 603-935-5336 . New Patient Information Explore Other Helpful Pages Pay Your Bill Pay Your Bill Language Assistance Pay Your Bill New Patient Forms Financial Assistance Transportation Assistance Language Assistance

Learn about the Childhood Response Team (ACERT) at Amoskeag Health. Our team provides specialized support and intervention for children and families facing behavioral and emotional challenges, promoting healthier outcomes and stronger families. ACERT ADVERSE CHILDHOOD EXPERIENCES RESPONSE TEAM What is ACERT? The Adverse Childhood Experiences Response Team (ACERT) is a multi-disciplinary, collaborative approach to addressing the negative effects of childhood trauma. The ACERT model acts as a referral mechanism that connects families and their children to local trauma-informed mental health services and social supports. In Manchester, the ACERT core partnership includes the Police Department, YWCA-NH, and Amoskeag Health who work collaboratively to provide assistance to families, and their children, who have had recent police involvement. This referral program is voluntary and offers connections to a variety of therapies, youth support groups, domestic violence services, athletic enrichment programs, home visiting, and many other child/family-based resources. The ACERT model has been touted as a best-practice secondary health prevention program by former California Surgeon General Dr. Nadine Burke-Harris and has been replicated in multiple other communities across New Hampshire. To learn more, please email ACERT@amoskeaghealth.org . The ACERT team consists of a family advocate, a crisis services advocate, and a first responder. Congressman Chris Pappas at Amoskeag Health. Representatives from YWCA NH, Manchester Police Department, and Amoskeag Health demonstrating community collaboration. ACERT

Explore Amoskeag Health’s nutrition and diabetes education services. Our team provides personalized guidance on managing diabetes through diet and lifestyle changes, helping you achieve better health and wellness. NUTRITION & DIABETES EDUCATION Amoskeag Health provides individualized Nutrition consultations offered by a Licensed Dietitian/ Nutritionist (LDN) including nutritional support and guidance for diabetes management, metabolic syndrome, weight loss, and prenatal nutrition (nutrition during pregnancy). We also support prenatal and post-partum lactation support offered by a Certified Lactation Counselor (CLC). Each area of care helps patients identify their unique needs and then create an individualized wellness approach using both diet and lifestyle modifications to support positive nutrition experiences and healthy outcomes. Nutrition We also offer prediabetes and diabetes education and management with a Certified Diabetes Care and Education Specialist and a Nutritionist. These healthcare professionals can explain the diagnosis, blood glucose monitoring and targets, causes of high and low blood glucose levels, meal planning, exercise and weight management, medication options, and how to reduce the risk of complications. Diabetes Education

Meet the leadership team at Amoskeag Health. Learn about the dedicated professionals guiding our organization with their expertise and vision. Discover how their leadership drives our commitment to providing exceptional healthcare to the community. LEADERSHIP Meet Our Senior Leadership Team These dedicated professionals retain incredible medical staff, efficient administration, and cost-effective operations across Amoskeag Health's multiple physical locations. They work tirelessly to ensure that the highest quality healthcare is delivered to nearly 15,000 patients throughout Greater Manchester each year. Kris McCracken President/CEO Learn More Dr. Gavin Muir Chief Medical Officer/Chief Quality Officer Learn More Betsy Burtis Chief Operating Officer Learn More Maureen Cassidy Chief Nurse/Chief Compliance Officer Learn More Liz Ottolia Interim Chief Financial Officer Learn More Sarah Potter Sr. Director of Human Resources & Organizational Development Learn More

Support Amoskeag Health and make a difference in our community. Your donation helps provide essential healthcare services to those in need. Learn how you can contribute and support our mission to offer high-quality care to everyone, regardless of their circumstances. DONATE Building a Healthier Community Where Collaboration Grows Resilience, Encouragement, and Understanding Amoskeag Health works toward a healthy and vibrant community where strong families and a tight social fabric ensure that everyone has the tools they need to thrive and succeed. Every day, an integrated healthcare team of primary care professionals, behavior health clinicians, support case managers, and community health workers deliver the essential services that give people the power to make healthcare decisions, establish a care plan, and pursue a path to well-being and stability. Amoskeag Health accepts most insurances, making this exceptional team accessible to everyone. However, for the children and adults who are uninsured, underinsured, or without access, YOUR donation delivers accessible, affordable, quality healthcare for them. Every dollar you donate helps us to continue our mission of delivering exceptional and accessible healthcare. Use the form below to make a secure online donation. Donate Today! The President’s Wellbeing Sustainers Society unites philanthropists who share a vision of providing every child and family the healthcare and support services they need to thrive. By making an annual contribution, members of the President's Wellbeing Sustainers Society actively improve the health and welfare of Greater Manchester's residents. Participation is open to anyone passionate about supporting the health and well-being of their neighbors. Made annually or monthly, your generous tax-deductible gift will immediately support access to healthcare services, funding the care for those unable to pay, and delivering concrete supports to patients of all ages. As a member in the Wellbeing Sustainers Society, you will be invited to an exclusive annual event. Additionally, you'll receive a lapel pin and a window decal to display your membership and encourage philanthropy! The President’s Wellbeing Sustainers Society has various levels: The Generosity Guild gives $200+ monthly/$2,400+ annually Community Champions donate $100 monthly/$1,200 annually Healthcare Heroes contribute $50 monthly/$600 annually Consider Joining The President's Wellbeing Sustainers Society Make a Lasting Impact—Now and Beyond Your Lifetime When you include a legacy gift as part of your estate planning, you create a meaningful way to support accessible healthcare for generations to come. You can ensure that your values and vision for the people of Greater Manchester endure with a lasting, profound impact. Thank you for considering a gift to Amoskeag Health. For more information on giving, please contact our Director of Donor Relations, Christopher Dugan by emailing cdugan@amoskeaghealth.org , calling 603-851-6237, or mailing to Amoskeag Health, Attn: Advancement Dept, 145 Hollis Street, Manchester, NH 03101. Your contribution is important to us and is also fully tax-deductible to the extent allowed by law. Amoskeag Health is a 501(c)(3) nonprofit organization with tax ID number 02-0458174. Please call 603-851-6237 or email Director of Donor Relations, Christopher Dugan at cdugan@amoskeaghealth.org. Please Note: Amoskeag Health can no longer accept donations of used clothing, toys, or baby gear. Thankfully, many area partners can! (Click here to view a full list of local organizations accepting those donations. ) We will gladly accept donations of gift cards so that clients can purchase their own new items of need. Charitable Giving Questions? The Insider By signing up for "The Insider," our quarterly Stakeholder eNewsletter, you'll receive donor spotlights, organization-wide updates, and patient impact stories. Sign up Today! Stay Connected to Amoskeag Health Thank You to All Donors: Corporate, Foundation, and Individual You make our work possible! City of Manchester Community Improvement Program Oleonda Jameson Trust Samuel P. Hunt Foundation THE MARY GALE FOUNDATION Associated Grocers of NE and AG Supermarket Employees Corbit Family Fund Dorothy Gould Cook Memorial Fund Grandgeorge Family Fund John H. Pearson Fund James W. Squires Social Justice Fund Lavallee/Brensinger Architects Fund Mary and Charles Howe Family Fund New Hampshire Charitable Foundation Raymond G. and Olga Cote Family Fund Aegis Consulting & Solutions Group Alexander Eastman Foundation AmazonSmile Foundation AmeriHealth Caritas New Hampshire Amoskeag Quilters Guild Associated Grocers of New England Aurora Business Solutions BerryDunn Bill Cahill’s Super Subs Brookside Congregational Church Catholic Medical Center CCA Global Partners CGI Business Solutions Charla Stevens Consulting LLC Dahar Law Firm Dartmouth Health Dartmouth Health Children's Eastern Bank Foundation Elliot Health System Energy Efficient Investments, Inc. Firefly Bistro & Bar Granite Group Benefits, LLC Granite State Credit Union Granite State Generosity The Greenspan Foundation Hannaford Bloomin’ 4 Good Program Hannaford Community Bag Program Harbor Group Harvey Construction Corporation Lavallee/Brensinger Liberty Mutual Group Inc. Lindner Dental Associates, P.C. Manchester Community College MCPHS University Members First Credit Union The Mental Health Center of Greater Manchester Microsoft Rewards/Give with Bing Mutual of America Foundation New Hampshire Healthy Families North End Properties Oceanfront Gaming, Inc. Pastori Krans, PLLC Professional Office Services, Inc. Revo Casino and Social House The Rotary Club of Bedford Saul O. Sidore Memorial Foundation Shaw’s Give Back Where it Counts Program Southern New Hampshire University Southwest NH Project Linus Chapter St. Mary’s Bank Walmart Community Grants Team/Store #2399 Well Sense Health Plan Whole Foods Market - Bedford, NH The Women's Fund of New Hampshire

LEADERSHIP Betsy Burtis, M.Ed. Chief Operating Officer "I work at Amoskeag Health because it gives me an opportunity to positively impact the care provided to the under-resourced communities I care deeply about. Helping a patient directly or assisting to improve an internal process that will make things better for patients and staff makes my day!" Betsy has worked at Amoskeag Health for seven years in a variety of roles. For 30 years, Betsy has been employed in multiple healthcare settings and at each has worked to advance health equity and be an advocate for underserved and underrepresented patients. She has witnessed the evolution of health equity from the early days when it equated to simply providing language interpreters to the current outcomes-driven work that is combined with social justice advocacy to ensure everyone has an equitable opportunity to live healthy lives. In her current position as COO, she has taken on a broader range of responsibilities that include Behavioral Health and Substance Use Disorder treatment, Amoskeag’s Special Medical Programs which provide health assessments and treatment to children living with medically complex conditions, Community Initiatives, and finally more traditional operations functions like facilities, medical records, interpretation services, scheduling, and the Call Center. Back to Leadership

Easily pay your bill online through the Amoskeag Health payment portal. PAY YOUR BILL View the convenient options to pay your bill below. If you need financial assistance, please click here. Click here to pay via patient portal. Online Bill Pay To pay your bill over the phone using a credit card, please call our Billing Department at 603-935-5205 . Pay Over the Phone To pay a bill for a service, please send a check to: Amoskeag Health PO Box 34999 Belfast, ME 04915-0627 Mail Check Questions? Call our Billing Department at 603-935-5205.

Explore financial assistance options at Amoskeag Health. We offer support to help you manage healthcare costs and access the services you need, ensuring you receive the care you deserve without financial barriers. FINANCIAL ASSISTANCE We accept most insurance plans at Amoskeag Health. Many insurance companies make agreements with healthcare providers to offer lower rates to patients; this is called being "in-network." Please contact your administrator or insurance company to ensure that we are in-network with your health insurance plan. At Amoskeag Health, we do our best to help patients understand the health insurance and assistance programs available to them. Below, we have more information about our Sliding Fee Scale and Case Management support services. At the bottom of the page, you will find links to the Healthcare Marketplace and Medicaid. If you are having trouble signing up for either of these services, we can connect you with someone who can help. At this time, we are unable to assist with Medicare applications for seniors. However, we highly recommend ServiceLink or you may call 211 . For more information about any of the services on this page, please contact us at 603-626-9500. Do You Need Affordable Health Insurance? Amoskeag Health offers services on a sliding fee scale that has five levels of adjusted fees based on patient household size and income. Uninsured or underinsured patients who qualify for the sliding fee scale will be issued a Medical Discount Card to receive a discount for services at all Amoskeag Health locations. 2026 Federal Poverty Guidelines Read More About Sliding Fee Scale Levels Sliding Fee Scale Application (English) Sliding Fee Scale Application (Español) Sliding Fee Scale Application (Português) Sliding Fee Scale Amoskeag Health offers assistance to eligible patients in accessing prescription medication. Refill Coordinators at Amoskeag Health manage patient prescription refills and enroll qualified patients who lack prescription drug coverage into medication assistance programs to help patients find the lowest cost for select medications. Amoskeag Health Low-Cost Formulary: This program is available at the Walgreens locations in Manchester and Hooksett . Patients must have an Amoskeag Health discount card that is not expired that they MUST show to the pharmacist to confirm they are eligible for the Amoskeag Health Low-Cost Formulary. This program is limited to the medications listed on the formulary. Low-Cost Prescription Program At Amoskeag Health, we support your physical and mental health. We understand the challenges to navigate housing, medical insurance, and access to affordable food and services. That's why we have dedicated case managers who can help you. If you qualify, case managers can help you access a variety of public benefits, including: TANF (Temporary Assistance for Needy Families: a time-limited program providing basic financial assistance to help families get back on their feet) WIC (Women, Infants, and Children: a program that ensures proper nutrition for mothers and their children) Food stamps Medicaid Unemployment Social Security Additionally , case managers can help patients apply for rental assistance or public housing/section 8 and connect them with NH Legal during any suspected housing discrimination. In many cases, they help patients navigate healthcare insurance through Medicaid and the Healthcare Marketplace. All Amoskeag Health patients are able to connect with case management. To access these services, simply talk to your Primary Care Provider at your next appointment or call 603-626-9500 . Government Assistance Programs Health Insurance Marketplace Medicaid Information Government Health Insurance Resources Explore Other Helpful Pages Pay Your Bill Pay Your Bill Pay Your Bill Language Assistance Pay Your Bill Transportation Assistance

LEADERSHIP Sarah Potter, SPHR Sr. Director of Human Resources & Organizational Development Sarah is a seasoned human resources executive with extensive experience leading strategic HR, organizational development, and people operations across higher education, public institutions, and global corporate environments. With a career spanning senior leadership roles—including Chief Human Resources Officer for the Vermont State Colleges System and HR leadership positions at Brown University, Clinton Community College, and Champlain College—she has driven transformational initiatives in organizational design, talent acquisition, employee relations, cultural competency development, and system-wide process modernization. Sarah is known for guiding complex mergers, implementing equitable job classification and compensation systems, coaching senior leaders, and building innovative HR programs that strengthen engagement and operational effectiveness. Fluent in English and French, she holds a Master of Science in Human Resources and brings deep expertise in HR strategy, labor relations, benefits, and leadership development. Back to Leadership