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LEADERSHIP Sarah Potter, SPHR Sr. Director of Human Resources & Organizational Development Sarah is a seasoned human resources executive with extensive experience leading strategic HR, organizational development, and people operations across higher education, public institutions, and global corporate environments. With a career spanning senior leadership roles—including Chief Human Resources Officer for the Vermont State Colleges System and HR leadership positions at Brown University, Clinton Community College, and Champlain College—she has driven transformational initiatives in organizational design, talent acquisition, employee relations, cultural competency development, and system-wide process modernization. Sarah is known for guiding complex mergers, implementing equitable job classification and compensation systems, coaching senior leaders, and building innovative HR programs that strengthen engagement and operational effectiveness. Fluent in English and French, she holds a Master of Science in Human Resources and brings deep expertise in HR strategy, labor relations, benefits, and leadership development. Back to Leadership

Join Amoskeag Health's Morning Matters 2025, an annual breakfast fundraiser supporting the Dr. Selma Deitch Center for Children & Teens. Learn more about our event, aimed at raising funds to benefit our youngest patients. 18th ANNUAL MORNING MATTERS Morning Matters is our annual breakfast fundraiser benefiting the operations of the Dr. Selma Deitch Center for Children & Teens (formerly known as Child Health Services). Each year, we select a new, relevant subject and an engaging speaker in a topic related to children's healthcare with the goal of raising funds that cover non-billable services that directly benefit our pediatric patients and their families. What is Morning Matters? 2025 KEYNOTE SPONSORS 2025 PROGRAM SPONSORS John Sigel and Sally Reid CCA Global Partners Dartmouth Health Children's Eastern Bank Elliot Health System Lavallee/Brensinger Architects Rich and Sarah Sigel WellSense Health Plan 2025 ADVOCATE SPONSORS Associated Grocers of New England BerryDunn Charla Stevens Consulting LLC Joanne & Richard Gustafson Harvey Construction Corporation MCPHS University 2025 TABLE SPONSORS THANK YOU to ALL 2025 Sponsors whose generosity makes health care accessible for ALL CHILDREN View the 2025 Morning Matters Program Book

Get in touch with Amoskeag Health through our Contact Us page. Find contact information for our offices, send us a message, and learn how to reach our team for any questions or assistance. CONTACT US Need to talk to a doctor when we are closed? Please call 603-626-9500 to reach our answering service. We have a 24-hour on-call doctor who will return your call as soon as possible. In cases of inclement weather, Amoskeag Health will announce all closures and delays on our website, WMUR Channel 9 (television), and the WMUR website . We also announce closures and delays on our Facebook page. Mailing Address: 145 Hollis Street Manchester, NH 03101 Main Phone: 603-626-9500 Fax Number: 833-448-1486 Human Resources Fax Number: 351-212-2431 New Patient Direct Line: 603-935-5336 Billing Number: 603-935-5205 Referral Department: 603-935-5385 Prior Authorization Department: 603-935-522 5 Donation Question?: 603-851-6237 CONTACT US WHO SHOULD I CALL? Non-Life-Threatening Emergencies: First, Call Amoskeag Health For urgent and immediate care, first call Amoskeag Health at 603-62 6-9500 . If it is after hours, leave a message with the answering service and a 24-hour on-call doctor will return your call as soon as possible. Call Amoskeag Health if you have: Cough, sore throat, stuffy nose, or minor fever Minor headache Nausea, vomiting, diarrhea, or constipation Skin rashes or minor burns Mild asthma Ear or sinus pain, congestion Eye pain or irritation Back or joint pain Bumps, cuts, scrapes, strains Difficulty sleeping or fatigue Burning with urination Possible sexually transmitted disease Medication needs By calling your Amoskeag Health Provider for medical needs that are non-life-threatening, you will avoid an expensive and unnecessary hospital visit. Life-Threatening Emergencies: Call 911 or go to the hospital Unnecessary hospital visits or calling 911 wastes your time and money. Use the emergency room only in life-threatening situations or disabling conditions. Call 911 or go to the hospital if you have: Difficulty breathing Possible broken bones Chest pain or pressure Sudden dizziness, weakness or severe headache Sudden or severe pain Severe reaction to an insect bite or medication (especially if having trouble breathing) Bleeding that will not stop Constant vomiting or diarrhea Coughing or vomiting blood Suicidal or homicidal thoughts Loss of consciousness or head trauma High fever or fever with convulsions Poisoning (Call Poison Control at 1-800 -222-1222 ) Gunshot/stab wound Active labor If you or your child is experiencing any of these symptoms, call 911 or visit the hospital immediately.

Meet the leadership team at Amoskeag Health. Learn about the dedicated professionals guiding our organization with their expertise and vision. Discover how their leadership drives our commitment to providing exceptional healthcare to the community. LEADERSHIP Meet Our Senior Leadership Team These dedicated professionals retain incredible medical staff, efficient administration, and cost-effective operations across Amoskeag Health's multiple physical locations. They work tirelessly to ensure that the highest quality healthcare is delivered to nearly 15,000 patients throughout Greater Manchester each year. Kris McCracken President/CEO Learn More Dr. Gavin Muir Chief Medical Officer/Chief Quality Officer Learn More Betsy Burtis Chief Operating Officer Learn More Maureen Cassidy Chief Nurse/Chief Compliance Officer Learn More Liz Ottolia Interim Chief Financial Officer Learn More Sarah Potter Sr. Director of Human Resources & Organizational Development Learn More

LEADERSHIP Betsy Burtis, M.Ed. Chief Operating Officer "I work at Amoskeag Health because it gives me an opportunity to positively impact the care provided to the under-resourced communities I care deeply about. Helping a patient directly or assisting to improve an internal process that will make things better for patients and staff makes my day!" Betsy has worked at Amoskeag Health for seven years in a variety of roles. For 30 years, Betsy has been employed in multiple healthcare settings and at each has worked to advance health equity and be an advocate for underserved and underrepresented patients. She has witnessed the evolution of health equity from the early days when it equated to simply providing language interpreters to the current outcomes-driven work that is combined with social justice advocacy to ensure everyone has an equitable opportunity to live healthy lives. In her current position as COO, she has taken on a broader range of responsibilities that include Behavioral Health and Substance Use Disorder treatment, Amoskeag’s Special Medical Programs which provide health assessments and treatment to children living with medically complex conditions, Community Initiatives, and finally more traditional operations functions like facilities, medical records, interpretation services, scheduling, and the Call Center. Back to Leadership

Visit the Family Eye Care Center at Amoskeag Health for comprehensive eye care services. Our team offers eye exams, vision correction, and treatment for various eye conditions, ensuring the best care for your family’s eye health. FAMILY EYE CARE CENTER Optometry is health care related to your eyes and vision. It's important to have eye exams even if you don't have trouble reading signs or books. In some cases, an eye exam can be lifesaving. Did you know that some health conditions can be visible in your eye and caught by an optometrist (eye doctor)? Illnesses that can be detected during an eye exam include: Glaucoma (damage to the optic nerve) Potential stroke Diabetes High blood pressure Autoimmune diseases Sexually transmitted diseases Some cancers What is Optometry? At Amoskeag Health's Family Eye Care Center, we can see patients of any age. We will evaluate your eye and vision health and may r ecommend glasses. Please call 603-626-9500 to schedule an appointment. Types of Eye Exams Annual Eye exams can be performed on patients of all ages—even infants—to prevent permanent changes in vision. If needed, the patient may be referred to a specialist to provide further evaluation and testing. We can also fit patients for glasses right in our Family Eye Care Center! Annual Eye Exam These exams are for patients who have acute eye issues. These can be made for same-day or scheduled appointments based on conditions such as: infections, sudden changes in vision, or injuries – but not for glasses. Acute Eye Exam As part of a Diabetic Eye exam, you will have medicated eye drops used to widen your pupils. Using a special magnifying lens, the eye doctor will be able to view the entire inside of your eye, looking for any changes that might develop from Diabetes and other conditions. Diabetic Eye Exam

Amoskeag Health provides primary and mental health care in addition to prenatal care, medication assisted treatment, and additional specialty services across Manchester, NH. Exceptional Care and Services That Are Accessible to ALL Donate PATIENT PORTAL Attend your Virtual Appointments Access Lab and Test Results Request Appointments Send Secure Notes to your Provider and View Referrals Sign Up Today! Primary Care Services Primary Health Mental Health Sexual & Reproductive Health Women's Health Pregnancy & Delivery Healthcare in Schools Four Manchester Locations Hollis Street 145 Hollis Street Manchester, NH 03101 603-626-9500 Hours The Dr. Selma Deitch Center for Children and Teens 1245 Elm Street Manchester, NH 03101 603-626-9500 Hours Tarrytown Road 184 Tarrytown Road Manchester, NH 03103 603-626-9500 Hours ProHealth 2 Wall Street Manchester, NH 03102 603-626-9500 Hours Amoskeag Health at the Mark Stebbins Community Center 306 Kimball Street Manchester, NH 03102 603-626-9500 Hours What Our Patients Are Saying "I’ve been going to Amoskeag Health for a few years, and I couldn’t be happier with my experience with their providers. I was grateful for how quickly I was able to be seen and for how seriously my concerns were taken. It was a really nice feeling after months of trying to get appropriate care elsewhere to have someone who both listened to and genuinely cared about my concerns."

Meet the dedicated members of the Amoskeag Health Board of Directors. Our experienced leaders guide our mission to provide exceptional healthcare and support to our community. Learn about their backgrounds, expertise, and commitment to our organization. BOARD OF DIRECTORS MAKE A DIFFERENCE IN HEALTH CARE IN YOUR LOCAL COMMUNITY Amoskeag Health is looking to grow its Board of Directors The Board and Leadership at Amoskeag Health bring their experience, professional skills, and passion to improve the health and well-being of everyone in Greater Manchester. Thomas Lavoie Chair Karen Schoch Vice Chair Obhed Giri Secretary Richard Elwell Treasurer Timothy Donovan Karine Jacques Batu Normand Fortin Tiffany Johnson Madhab Gurung Rusty Mosca Anna Hamel Steven Paris, MD Jamie Pike Board of Directors 1 Q: What is a Board of Directors? A : A Board of Directors is a group of people from the community that helps “govern” (give guidance and oversight) to organizations like Amoskeag Health. 2 Q: Do I get paid for this? A : Board members do not get paid for volunteering. 3 Q: What do Board Members have to do? A : Board Members come to a Board meeting on the first Tuesday of every month at 5:00 PM for about an hour. Board Members may also join a special committee of the Board that meet at a different time and discuss topics like personnel, marketing, or finance that helps strengthen the organization's mission. 4 Q: Do I qualify? A : To become a Board Member, you need the desire to help your community! You must live or work in Manchester. We love if you are a patient, or the parent or guardian of a patient at Amoskeag H ealth, who has had a visit within the last two years. You must be at least 18 years old. You cannot be related to anyone on staff. You must keep all the information from the meetings confidential. If you meet these criteria, we will meet with you for an interview, and if it seems like a good match, we will recommend your nomination to our Board for a vote. 5 Q: How long can you be on the Board of Directors? A : Board members are asked to commit for a three-year “term” (period of time) to a Board of Directors role. If the member really likes it, they can serve up to three “terms” of three years each, but only one term is required.

IMPORTANT UPDATE At Amoskeag Health, we are committed to providing the best possible care for our patients while making strategic decisions for our future. As part of our commitment to improving and streamlining services, we will close our McGregor Street location on Friday, November 22, 2024. This closure is part of a temporary consolidation of our locations, as we look ahead to the future opening of the Mark Stebbins Community Center on the West Side of Manchester. McGregor Street Location Closure The McGregor Street site is our smallest location and has played an important role over the years. During the pandemic, it served as our only acute care site, allowing us to deliver essential services safely. However, since early 2023, McGregor has only been open part-time, focusing primarily on wellness visits due to its limited size. Since March 2020, many of our patients from the west side have been receiving their care at our three other locations on Hollis Street, Elm Street, and Tarrytown Road. These larger sites offer a wider range of services, allowing us to meet patient needs more effectively. The closure of McGregor will allow us to strengthen and focus our care at these larger facilities. Why Are We Closing McGregor? While McGregor is closing, this decision is part of a larger plan for the future. We are preparing for the development of the Mark Stebbins Community Center, which will provide expanded facilities and services with easy access for residents on the West Side. We are very excited about plans for the Mark Stebbins Community Center and the opportunities it will bring. Plans for the Future The McGregor Street location will close on Friday, November 22, 2024. As we approach the closure date, patients with appointments scheduled at McGregor will be contacted to reschedule their appointments at one of our other locations. Moving forward, all future appointments will also take place at these sites, where patients can continue to see their regular provider. If transportation to any of the three locations is a concern, we will help arrange transportation to ensure care remains uninterrupted. Next Steps for Patients Closing the McGregor site allows us to allocate resources more effectively and continue delivering comprehensive care at our larger locations. This decision supports our ongoing efforts to provide high-quality care and ensures the financial sustainability of our services as we prepare for the future. If you have any questions or concerns, please do not hesitate to contact us. You can reach us at (603) 626-9500. Thank you for your support as we work to strengthen integrated healthcare services to our community. Supporting Quality Care

Discover dedicated women’s health services at Amoskeag Health. Our expert team provides compassionate care for all stages of life, from preventive screenings to specialized treatments. Learn more about our comprehensive women’s health services and how we support your well-being. WOMEN'S HEALTH There's a lot to think about when you're pregnant! At Amoskeag Health, we understand that being pregnant can impact your mental health just as much as your physical health. Prenatal Care is a group effort that involves initial screenings by a team that includes mental health professionals, nutritionists, and prenatal nurses. Amoskeag Health partners with Dartmouth Health to provide comprehensive prenatal care. Our skilled providers work together to guide and support you throughout your pregnancy, including your care leading up to and during delivery at Elliot Hospital. Pregnancy & Delivery Information Prenatal Care Amoskeag Health offers Gynecologic Care for healthy female reproductive systems including pap smears, breast exams, STD & STI testing/treatment, and pregnancy testing. We can also provide colposcopy (cervical examination) and LEEP (Loop Electrosurgical Excision Procedures) to identify, test, and treat abnormal cell growth in the cervix. Sexual & Reproductive Health Information Gynecology Services Amoskeag Health is a Breast and Cervical Cancer Program (BCCP) screening site for the State of NH providing free breast and cervical cancer screening to eligible patients. We have a nurse who assists patients that may be eligible to receive free breast and cervical cancer screenings if they are uninsured. An Amoskeag Health Nurse provides education, support, and assistance to navigate through the program’s options. The cancer screening program is supported by funding from the State of NH’s Department of Health and Human Services BCCP Program and Dartmouth Hitchcock’s NH Colorectal Cancer Screening Program. Please talk to your Primary Care Provider for more information. Below, Dr. Fry talks about the program in English, Spanish, and French! English Breast and Cervical Cancer Screening Program

LEADERSHIP Kris McCracken, MBA President/Chief Executive Officer Kris has been with Amoskeag Health since 1996, first as a Crisis Outreach Counselor, then as a Client & Family Services Manager, then as the Director of Operations from 2000 to 2013 before becoming President/CEO in 2013. She has an MBA in Health Care Administration from Rivier College and a Bachelor’s in Psychology & Latin American Studies from Mt. Holyoke College and is bilingual in English and Spanish. Her background is in counseling having worked with Domestic Violence, HIV/AIDS, Rape Crisis, and Substance Abuse before moving into working with community health. Over the past decade, Ms. McCracken spearheaded Amoskeag Health’s response to the growing diversity in our community. In 2012, Ms. McCracken was nominated by the NH DHHS as a Public Health Hero recognizing her work in cultural competency and advocacy for minority populations. She is frequently requested as a speaker to provide training on organizational cultural competency and best practices in multilingual access and graduated in 2014 from the Disparities Leadership Program at Mass General Hospital. She was then honored in 2016 with the Outstanding Women in Business Award, and then again in 2020 and 2022 with the NH Top 200 Most Influential Business Leaders award. Back to Leadership

Learn about Amoskeag Health's School-Based Health Centers, offering primary care and mental health services directly in Manchester schools. Our program includes nurse practitioners for on-site medical care and weekly mental health counseling, ensuring students' well-being and academic success. HEALTHCARE IN SCHOOLS Our goal is to meet children where they are for their health and wellness needs—that’s why we work with Manchester School District to deliver health care directly in the schools. ABOUT THE PROGRAM We provide weekly mental health counseling and mentorship to K-12 students in Manchester School District’s participating elementary, middle, and high schools. Each partnering school has a dedicated Community Health Worker (CHW) who can work with your family to assess your needs and help you connect with these services and any necessary supports outside of the school district. The School-based Counseling Program provides full mental health assessments and treatment planning with a goal to enhance the overall physical, emotional, and educational well-being of children. We continually foster opportunities to build strong and meaningful connections with their families, schools, and communities. We're fully integrated into the Manchester School District and its "Multi-Tiered System of Support for Behavioral Health and Wellness" (MTSS-B), which provides a comprehensive system of social, emotional, and behavioral supports to promote student wellness and improve engagement in learning . Through this integration and collaboration, the School-Based Counseling Program develops individualized treatment plans and provides interventions to support success. By working with the school district and incorporating elements of MTSS-B, school-based BHCs work within the school to promote improved behaviors and functioning for students in need of additional school support. School-Based Counseling Program HOW DOES THE PROGRAM WORK? Our Amoskeag Health school-based clinicians meet one-on-one with students weekly (for about 20-50 minutes, depending on the level of services required) to provide brief counseling, individualized support, and/or mentoring. They also help coordinate community resources to help students reach their goals, improve their mental health, and their overall health and well-being. Our clinicians stay in touch with Manchester School District! They work directly with the students’ teachers to schedule sessions around their classes. If it’s more convenient, our school-based clinicians can also meet with your child, at Amoskeag Health, summer programs, or via telehealth. The goal of this program is to follow your child through graduation, as research tells us that long-term, supportive relationships increase a child’s chance for success; however, the length of counseling treatment is ultimately based on the individual needs of each participant. THIS SOUNDS LIKE A GOOD FIT – NOW WHAT? Great! Students who want to be a part of the program do not need to be patients at Amoskeag Health, but they must obtain parental/guardian consent. If you would like your child to participate, please call 603-626-9500 and mention that you're interested in school-based counseling at your child's school. The representative will coordinate next steps with you. School-Based Vision Program Amoskeag Health’s Family Eye Care Center partners with Beech Street and Gossler Street Elementary Schools in the Manchester School District to provide eye care for students. Nurses complete a vision screening and refer students to our Eye Care Center for further care. We can offer services to students even if they don’t have a primary care provider at Amoskeag Health. A sliding fee scale is available to make our services affordable, transportation can be arranged if needed, and some students may qualify for free glasses. Our goal is to help every student see clearly, so they can do their best in school. Important Note About Insurance: If your child is currently enrolled in an insurance plan, the health plan will be billed for these services, and you might owe a co-pay or deductible depending on the plan’s benefits. If your child is not insured, Amoskeag Health can help you identify insurance options or determine a discounted fee using our income-based sliding fee scale.