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Meet the dedicated members of the Amoskeag Health Board of Directors. Our experienced leaders guide our mission to provide exceptional healthcare and support to our community. Learn about their backgrounds, expertise, and commitment to our organization. BOARD OF DIRECTORS MAKE A DIFFERENCE IN HEALTH CARE IN YOUR LOCAL COMMUNITY Amoskeag Health is looking to grow its Board of Directors The Board and Leadership at Amoskeag Health bring their experience, professional skills, and passion to improve the health and well-being of everyone in Greater Manchester. Thomas Lavoie Chair Karen Schoch Vice Chair Obhed Giri Secretary Richard Elwell Treasurer Timothy Donovan Karine Jacques Batu Normand Fortin Tiffany Johnson Madhab Gurung Rusty Mosca Anna Hamel Steven Paris, MD Jamie Pike Board of Directors 1 Q: What is a Board of Directors? A : A Board of Directors is a group of people from the community that helps “govern” (give guidance and oversight) to organizations like Amoskeag Health. 2 Q: Do I get paid for this? A : Board members do not get paid for volunteering. 3 Q: What do Board Members have to do? A : Board Members come to a Board meeting on the first Tuesday of every month at 5:00 PM for about an hour. Board Members may also join a special committee of the Board that meet at a different time and discuss topics like personnel, marketing, or finance that helps strengthen the organization's mission. 4 Q: Do I qualify? A : To become a Board Member, you need the desire to help your community! You must live or work in Manchester. We love if you are a patient, or the parent or guardian of a patient at Amoskeag H ealth, who has had a visit within the last two years. You must be at least 18 years old. You cannot be related to anyone on staff. You must keep all the information from the meetings confidential. If you meet these criteria, we will meet with you for an interview, and if it seems like a good match, we will recommend your nomination to our Board for a vote. 5 Q: How long can you be on the Board of Directors? A : Board members are asked to commit for a three-year “term” (period of time) to a Board of Directors role. If the member really likes it, they can serve up to three “terms” of three years each, but only one term is required.

IMPORTANT UPDATE At Amoskeag Health, we are committed to providing the best possible care for our patients while making strategic decisions for our future. As part of our commitment to improving and streamlining services, we will close our McGregor Street location on Friday, November 22, 2024. This closure is part of a temporary consolidation of our locations, as we look ahead to the future opening of the Mark Stebbins Community Center on the West Side of Manchester. McGregor Street Location Closure The McGregor Street site is our smallest location and has played an important role over the years. During the pandemic, it served as our only acute care site, allowing us to deliver essential services safely. However, since early 2023, McGregor has only been open part-time, focusing primarily on wellness visits due to its limited size. Since March 2020, many of our patients from the west side have been receiving their care at our three other locations on Hollis Street, Elm Street, and Tarrytown Road. These larger sites offer a wider range of services, allowing us to meet patient needs more effectively. The closure of McGregor will allow us to strengthen and focus our care at these larger facilities. Why Are We Closing McGregor? While McGregor is closing, this decision is part of a larger plan for the future. We are preparing for the development of the Mark Stebbins Community Center, which will provide expanded facilities and services with easy access for residents on the West Side. We are very excited about plans for the Mark Stebbins Community Center and the opportunities it will bring. Plans for the Future The McGregor Street location will close on Friday, November 22, 2024. As we approach the closure date, patients with appointments scheduled at McGregor will be contacted to reschedule their appointments at one of our other locations. Moving forward, all future appointments will also take place at these sites, where patients can continue to see their regular provider. If transportation to any of the three locations is a concern, we will help arrange transportation to ensure care remains uninterrupted. Next Steps for Patients Closing the McGregor site allows us to allocate resources more effectively and continue delivering comprehensive care at our larger locations. This decision supports our ongoing efforts to provide high-quality care and ensures the financial sustainability of our services as we prepare for the future. If you have any questions or concerns, please do not hesitate to contact us. You can reach us at (603) 626-9500. Thank you for your support as we work to strengthen integrated healthcare services to our community. Supporting Quality Care

Discover dedicated women’s health services at Amoskeag Health. Our expert team provides compassionate care for all stages of life, from preventive screenings to specialized treatments. Learn more about our comprehensive women’s health services and how we support your well-being. WOMEN'S HEALTH There's a lot to think about when you're pregnant! At Amoskeag Health, we understand that being pregnant can impact your mental health just as much as your physical health. Prenatal Care is a group effort that involves initial screenings by a team that includes mental health professionals, nutritionists, and prenatal nurses. Amoskeag Health partners with Dartmouth Health to provide comprehensive prenatal care. Our skilled providers work together to guide and support you throughout your pregnancy, including your care leading up to and during delivery at Elliot Hospital. Pregnancy & Delivery Information Prenatal Care Amoskeag Health offers Gynecologic Care for healthy female reproductive systems including pap smears, breast exams, STD & STI testing/treatment, and pregnancy testing. We can also provide colposcopy (cervical examination) and LEEP (Loop Electrosurgical Excision Procedures) to identify, test, and treat abnormal cell growth in the cervix. Sexual & Reproductive Health Information Gynecology Services Amoskeag Health is a Breast and Cervical Cancer Program (BCCP) screening site for the State of NH providing free breast and cervical cancer screening to eligible patients. We have a nurse who assists patients that may be eligible to receive free breast and cervical cancer screenings if they are uninsured. An Amoskeag Health Nurse provides education, support, and assistance to navigate through the program’s options. The cancer screening program is supported by funding from the State of NH’s Department of Health and Human Services BCCP Program and Dartmouth Hitchcock’s NH Colorectal Cancer Screening Program. Please talk to your Primary Care Provider for more information. Below, Dr. Fry talks about the program in English, Spanish, and French! English Breast and Cervical Cancer Screening Program

Explore benefits and perks offered to members of WellSense, NH Healthy Families and AmeriHealth Caritas of New Hampshire. FOOD IS MEDICINE REWARDS Exclusive Health Plan Benefits If you are a member of a Medicaid plan from WellSense, AmeriHealth Caritas or NH Healthy Families, you may be eligible for extra rewards when you take measures to improve your and your family's health. Earn money-back rewards and free healthcare and safety items when you participate in wellness initiatives like attending annual appointments and getting preventative health screenings. Keep reading to learn more about how to access each plan's unique perks! While we try to update this page routinely to give you an easily accessible summary of benefits, please refer directly to your health plan's website for the most recent and accurate details, as plan benefits change periodically. WellSense New Hampshire Medicaid: 877-957-1300, Option 1 NH Healthy Families Member Services: 1-866-769-3085 AmeriHealth Caritas New Hampshire Member Services: 1-833-704-1177 WellSense Health Plan Learn More Visit, Immunization and Screening Rewards: $25 for a yearly well visit (Ages 3 and over) $25 for cervical cancer screening $10 for flu vaccine $50 for lead screening $25 for completing annual HRA Screening Prenatal and Postpartum Rewards: $10 per prenatal visit (Up to 10 visits) $40 reward and a box of diapers when new moms go for their postpartum visit Sunny Start program (includes free breast pump and other benefits) Infant/toddler safety car seats: If you’re having a baby you can get the seat up to 45 days before your due date Booster seats for kids who are members of our health plan Free Items Annually: New eyeglasses Replacement batteries for hearing aids One dental kit per individual ages 4-65 Bicycle helmets for children Cell Phone Program: In addition to the federal SafeLink cell phone program, we offer qualifying members in need with access to our own Well Sense cell phone program Health and Fitness Rewards: Up to $200 back for a qualified gym membership 50% back on a fitness tracker (up to $100) Up to $100 back for WW subscription fees (formerly Weight Watchers) NH Healthy Families Learn More Visit, Immunization and Screening Rewards: $30 for a child yearly well visit (Ages 0-21) $30 for an adult yearly well visit $15-$30 for completing our health risk assessment when you enroll into our plan $20 for breast cancer screening $20 for cervical cancer screening $20 for flu vaccine $10 for completing annual HRA Screening Prenatal and Postpartum Rewards: $10 for completing postpartum assessment with NHHF $100 for Notification of Pregnancy Form (First Trimester) $50 for Notification of Pregnancy Form (Second Trimester) Specialized Care Rewards: Diabetes Care Rewards: $30 for HbA1c test $30 for Retinopathy screening $10 for diabetes self-management $20 for Mental Health CHAMP $50 per course for children ages 15-17 to attend one of three Future is Now classes (up to $150) $20 for cigarettes, smokeless tobacco or vaping cessation $115 in the first year of Ready for my Recovery Program AmeriHealth Caritas New Hampshire Learn More Visit, Immunization and Screening Rewards: $25 for attending six well-visits, getting your immunizations and lead screening by 2 years old $30 for a yearly well visit for (Ages 2-21) $20 for flu vaccine $20 for RSV vaccine $25 for lead screening $50 for pre-teen shots $50 for getting recommended vaccines by child’s 13th birthday $20 for breast cancer screening $30 for completing annual HRA Screening Prenatal and Postpartum Rewards: $30 for attending postpartum visit 7-84 days after delivery $70 for Notification of Pregnancy Form (First Trimester) $50 for Notification of Pregnancy Form (Second Trimester) $40 for postpartum visit Specialized Care Rewards: $15 for care management for unmet social needs $50 for 60 days of MAT in a row $30 for HbA1c Test (Diabetes Care) $50 for blood pressure management $20 for eight weeks of continuous use of nicotine replacement

Learn about transportation assistance services at Amoskeag Health. We offer support to help you access medical appointments and other essential services, ensuring you get the care you need without transportation barriers. TRANSPORTATION ASSISTANCE Amoskeag Health offers transportation coordination services for qualifying patients. Appointments must be scheduled between Monday-Friday 8:30 AM to 3:30 PM. Our Transportation Coordinator works with patients to identify transportation options for medical visits when transportation assistance is needed. Who qualifies for this service? Patient lives in Manchester, NH AND has no insurance, insurance that does not cover transportation, or NH Medicaid AND meets at least one of the following: Patient has 3 or more children under the age of 6 Patient is 65 years old or older Patient has one of the following health exceptions: Pregnancy (service offered until post-partum) COPD/Emphysema/Chronis Bronchitis Limited mobility (walker, cane, wheelchair, amputee) Sight impaired Developmentally delayed Severe mental illness Diabetes If you need transportation to your next appointment, please call 603-626-9500 to speak with a Transportation Coordinator. Appointment Transportation Explore Other Helpful Pages Language Assistance Language Assistance Pay Your Bill Financial Assistance

Explore the various Amoskeag Health locations to find the nearest facility for your healthcare needs. Our comprehensive list includes addresses, contact information, and services offered at each location to help you access quality care conveniently. LOCATIONS Hollis Street 145 Hollis Street Manchester, NH 03101 603-626-9500 Monday: 8 AM – 5 PM Tuesday: 8 AM – 5 PM (virtual appointments 5-7 PM) Wednesday: 8 AM – 7 PM Thursday: 8 AM – 8 PM Friday: 8 AM – 5 PM Saturday: 8 AM – 5 PM, every other Saturday (Open 10/24, 11/7, 11/21, 12/5) Sunday: CLOSED The Dr. Selma Deitch Center for Children & Teens 1245 Elm Street Manchester, NH 03101 603-626-9500 Monday-Friday: 8 AM – 5 PM Saturday & Sunday: CLOSED Parking Options Tarrytown Road 184 Tarrytown Road Manchester, NH 03103 603-626-9500 Monday - Friday: 8 AM – 5 PM Saturday & Sunday: CLOSED Mark Stebbins Community Center 306 Kimball Street Manchester, NH 03102 603-626-9500 Monday - Friday: 8 AM – 5 PM Saturday & Sunday: CLOSED ProHealth 2 Wall Street Manchester, NH 03102 603-626-9500 Monday: 8 AM – 4 PM Tuesday: CLOSED Wednesday: 1 PM – 4 PM Thursday: CLOSED Friday: 1 PM – 4 PM Saturday & Sunday: CLOSED Need to talk to a doctor when we are closed? Please call 603-626-9500 to reach our answering service. We have a 24-hour on-call doctor who will return your call as soon as possible. In cases of inclement weather, Amoskeag Health will announce all closures and delays on our website, WMUR Channel 9 (television), and the WMUR website . We also announce closures and delays on our Facebook page.

Explore Amoskeag Health's specialized medical services for children with complex needs. Our programs include the Complex Care Network, Nutrition, Feeding, and Swallowing Services, and Child Development Clinics, offering comprehensive support through virtual or in-person consultations for families, medical professionals, and community agencies. Visit our Manchester location for expert pediatric care. COMPLEX MEDICAL CARE FOR CHILDREN Amoskeag Health offers three unique special medical programs services, including: Complex Care Network Nutrition , F eeding , and Swallowing Services Child Development Clinics Special Medical Programs (SMP) Amoskeag Health conducts virtual or in-person consultation and collaboration to families, medical professionals, schools and other community agencies caring for children. To learn more about this program, call 603-860-4151 . Complex Care Network A statewide network of pediatric nutritionists and feeding and swallowing specialists providing in-home and community-based consultation. To learn more about this program, call 603-296-9213 . Click Here to Apply Nutrition, Feeding, and Swallowing Services A comprehensive diagnostic assessment for children through age five. To learn more about this program, please reach out to Pat McLean at either PMclean@AmoskeagHealth.org or 603-296-9249 . Child Development Clinics

Easily pay your bill online through the Amoskeag Health payment portal. PAY YOUR BILL View the convenient options to pay your bill below. If you need financial assistance, please click here. Click here to pay via patient portal. Online Bill Pay To pay your bill over the phone using a credit card, please call our Billing Department at 603-935-5205 . Pay Over the Phone To pay a bill for a service, please send a check to: Amoskeag Health PO Box 34999 Belfast, ME 04915-0627 Mail Check Questions? Call our Billing Department at 603-935-5205.

Discover specialized foot care services at Amoskeag Health. Our experts provide comprehensive treatment for various foot conditions, helping you maintain optimal foot health and comfort. FOOT CARE Podiatry Services Dr. Barry Alan Frank, our Podiatrist, provides foot care to our patients on-site at Amoskeag Health. As a Podiatrist, Dr. Frank can perform regular services such as diabetic foot care as well as management of common podiatry problems such as ingrown toenails, bunions, callouses, infections, and more. Please talk to your Primary Care Provider for more information about Amoskeag Health Podiatry Services! Barry Alan Frank, DPM

Discover language assistance services at Amoskeag Health. We provide support for non-English speakers and those with limited English proficiency, ensuring clear communication and access to quality healthcare for everyone. LANGUAGE ASSISTANCE For patients who speak a language other than English, Amoskeag Health offers language assistance free of charge. Please call 603-626-9500 . For patients who are deaf, hard of hearing, or speech impaired, TTY assistance is available. Please call 711 or 1-800-735-2964 . We believe that everyone has the right to communicate in their own language. At Amoskeag Health, we do our best to make sure that our staff and patients have the ability to talk to one another, even if they speak different languages. We Can Help Amoskeag Health provides high quality, professional language assistance to patients through: Staff Interpreters Video Remote Interpreting (VRI) Over the phone interpreter services that are available for patients during appointments If you need an interpreter for your next appointment, please call 603-626-9500 . Staff interpreters may be available in the following languages: Spanish Portuguese Nepali Arabic Bosnian We also contract with selected agencies to provide face-to-face Video Remote Interpreting (VRI) and over the phone interpreter services in locations where we do not have staff interpreters available. Language Interpretation & Translation Amoskeag Health serves Deaf and Hard-of-Hearing patients through: • Registry of Interpreters for the Deaf (RID) certified sign language interpreters • Written communication and visual aids (Patient Portal online access) • Adaptive electronic equipment such as Video Remote Interpreters Deaf & Hard-of-Hearing Communication Services Explore Other Helpful Pages Pay Your Bill Transportation Assistance Pay Your Bill Financial Assistance

LEADERSHIP Kris McCracken, MBA President/Chief Executive Officer Kris has been with Amoskeag Health since 1996, first as a Crisis Outreach Counselor, then as a Client & Family Services Manager, then as the Director of Operations from 2000 to 2013 before becoming President/CEO in 2013. She has an MBA in Health Care Administration from Rivier College and a Bachelor’s in Psychology & Latin American Studies from Mt. Holyoke College and is bilingual in English and Spanish. Her background is in counseling having worked with Domestic Violence, HIV/AIDS, Rape Crisis, and Substance Abuse before moving into working with community health. Over the past decade, Ms. McCracken spearheaded Amoskeag Health’s response to the growing diversity in our community. In 2012, Ms. McCracken was nominated by the NH DHHS as a Public Health Hero recognizing her work in cultural competency and advocacy for minority populations. She is frequently requested as a speaker to provide training on organizational cultural competency and best practices in multilingual access and graduated in 2014 from the Disparities Leadership Program at Mass General Hospital. She was then honored in 2016 with the Outstanding Women in Business Award, and then again in 2020 and 2022 with the NH Top 200 Most Influential Business Leaders award. Back to Leadership

Discover the history of Amoskeag Health. Learn about our origins, growth, and milestones as we continue our mission to provide exceptional healthcare and support to the community. AMOSKEAG HEALTH'S HISTORY Our Pioneer for Children’s Health Dr. Selma Deitch was fondly referred to as "The Matriarch of New Hampshire's Pediatricians." With a medical career spanning over five decades, she dedicated herself to improving the lives of families and their children while advocating for comprehensive, high-quality healthcare for all. Dr. Deitch's journey began with her education at Tufts University Medical School and Harvard School of Public Health. In 1966, she became the director of New Hampshire's Division of Maternal and Child Health, where she tirelessly worked to establish vital preventive health services for disadvantaged children and their families. Her passion and commitment led to the founding of Child Health Services, which later merged to become what we know today as Amoskeag Health. In the early years, Dr. Deitch was on call nearly every weekend. Not only did she make frequent house calls (which were a rarity back then!), but she even took patients out to the movies when their stressed parents needed a break. Dr. Selma Deitch's legacy lives on as Amoskeag Health continues to provide essential healthcare services to nearly 15,000 Manchester residents in her honor. 1980 From 100 Patients to NH Woman of the Year In the early 1980s, Dr. Selma Deitch established Child Health Services (CHS) with 100 patients, offering an innovative model of healthcare that included nutrition, social services, and transportation, alongside medical care. Over the years, CHS expanded to include behavioral and mental health services, a Child Development Clinic, Special Medical Programs, and a Preschool Dental Clinic. Dr. Selma Deitch's exceptional contributions were recognized in 1986 when she was named NH Woman of the Year. 1990 Milestones in Manchester: MCHC's Evolution In 1993, Manchester Community Health Center (MCHC) was founded at 1415 Elm Street as a collaborative effort by Elliot Hospital, Catholic Medical Center, and community partners to provide healthcare for Manchester's residents with limited access to health care . Mariellen Durso became the first Executive Director, with Dr. Geordie Thomson as the first Medical Director. In 1996, Child Health Services moved to 1245 Elm Street. The following year, they partnered with the Minority Health Coalition to improve care, introducing interpreters with country flags. Ed George took over as MCHC's second President/CEO in 1998, the same year "News & Views," a community newsletter, was launched. Additionally, a Teen Health Clinic was established at Child Health Services, and by 1999, MCHC received its first accreditation from the Joint Commission on Accreditation of Healthcare Organizations, marking a milestone in their commitment to quality healthcare. 2000 Joint Commission Recognition and Technological Advancements In the early 2000s, Manchester's healthcare landscape evolved significantly. Governor Jeanne Shaheen and Pfizer Pharmaceuticals recognized Manchester Community Health Center (MCHC) for its role in Pfizer's "Sharing the Care" program. Dr. Selma Deitch, CHS founder, passed the torch on to Dr. Rob Nordgren when she retired in 2000, and sadly, our beloved founder passed away just four years later. A campaign raised CHS's endowment to $1 million in Dr. Selma Deitch's honor, and the Adolescent Health Program began in 2000 to expand youth services. Dr. Gavin Muir became MCHC's Medical Director in 2001, the same year First Lady Hillary Clinton visited. Then, MCHC introduced a Medicaid enrollment process, initiated bilingual case management in 2002, and achieved recognition from the Joint Commission in 2003. Technological advancements followed, with the establishment of electronic medical records, a visit from U.S. Surgeon General C. Everett Koop, and a collaboration with Elliot Hospital introducing on-site lab services. Integrating Mental Health Care for a Brighter Future In 2005, U.S. Surgeon General Richard Carmona paid a visit to the Manchester Community Health Center (MCHC) as Child Health Services marked its 25th Anniversary. That same year, the "Children's Care Campaign" was launched, successfully raising $1.36 million for clinic renovations and program expansion. In 2006, WMUR covered the inspiring "MCHC Story" on YouTube . By 2008, MCHC relocated to its current location at 145 Hollis Street and implemented a behavioral integration of care model . Also in 2008, Fred Rusczek became the Executive Director and Lisa DiBrigida, MD, the Medical Director at Child Health Services. The Manchester Sustainable Access Project identified a healthcare need on the West Side, leading to the establishment of the West Side Neighborhood Health Center in collaboration with Catholic Medical Center and Dartmouth-Hitchcock. Fast forward to 2010, and Bedford Commons OB-GYN partnered with MCHC for clinical support. Additionally, a Family Literacy Program was developed at CHS, while MCHC introduced online program information and a video facility tour. 2010 From Accreditation to Community Expansion In 2011, MCHC established the Advancement department to increase community awareness and support. The following year, Child Health Services received accreditation as a Patient-Centered Medical Home from the National Committee for Quality Assurance. During the same year, they secured a grant under the Affordable Care Act for the Personal Responsibility Education Program, focusing on reducing teenage pregnancies and sexually transmitted infections. In November 2012, Ed George retired as President/CEO after over 14 years of service. In 2013, MCHC expanded to a second location on Tarrytown Road, with Kris McCracken becoming the new President and CEO. Dr. Gavin Muir, Chief Medical Officer, was honored as Family Physician of the Year by the New Hampshire Academy of Family Physicians. The year 2013 also marked MCHC's 20th anniversary and the beginning of LAUNCH (Linking Actions for Unmet Needs in Children's Health) Manchester. In 2014, MCHC united with Child Health Services to expand services to the community and becoming Child Health Services at MCHC, the pediatric practice of the organization. Amoskeag Health: Fusing Compassion & Commitment In 2015, Manchester Community Health Center (MCHC) achieved recognition as a Patient-Centered Medical Home by NCQA, and Dr. Laura Fry was honored as Family Physician of the Year by the New Hampshire Academy of Family Physicians. The same year, MCHC expanded its reach by taking over operations at the West Side Neighborhood Health Center, making it the fourth location in Manchester. In 2017, MCHC received accolades in the New York Times and was awarded the 2017 Health Center Quality Leader award from HRSA. CHS underwent renovations in September 2017, adding new exam rooms and improving the teen clinic's check-in area. In 2018, MCHC celebrated its 25th anniversary and was recognized again with the Health Center Quality Leader Award. Through a partnership with MCPHS University, MCHC opened the Family Eye Care Center to offer on-site optometry services. In the same year, Dr. Lisa DiBrigida was named Pediatrician of the Year by the New Hampshire Pediatric Society. In June 2019, Manchester Community Health Center, Child Health Services, and West Side Neighborhood Healthcare all combined under the name Amoskeag Health to expand services and better serve patients in Greater Manchester. In 2019, Amoskeag Health hosted a congressional delegation press conference to advocate for the Affordable Care Act, and ProHealth opened in October, providing co-located physical and mental health services. 2020 Mental Health Advocacy & Community Collaboration In 2020, Amoskeag Health faced the challenges of the COVID-19 pandemic while remaining open to serve those in need. In 2021, Amoskeag Health played a vital role in administering vaccines to populations with limited access to healthcare through dedicated clinics. The following year, NHHS Secretary Xavier Becerra held a roundtable discussion at the Hollis site to streamline and strengthen Mental Health Services. Also in 2022, Amoskeag Health collaborated with the Manchester School District to introduce the state's first school-based health centers at Beech Street and Gossler Park elementary schools , providing convenient access to healthcare services for families during the school year. In 2023, Amoskeag Health continued its commitment to patient care by upgrading their Electronic Medical Record system and launching a new brand-new patient portal in both English and Spanish, enhancing the understanding of medical information for Spanish-speaking patients.