Meet the dedicated members of the Amoskeag Health Board of Directors. Our experienced leaders guide our mission to provide exceptional healthcare and support to our community. Learn about their backgrounds, expertise, and commitment to our organization. BOARD OF DIRECTORS MAKE A DIFFERENCE IN HEALTH CARE IN YOUR LOCAL COMMUNITY Amoskeag Health is looking to grow its Board of Directors The Board and Leadership at Amoskeag Health bring their experience, professional skills, and passion to improve the health and well-being of everyone in Greater Manchester. Thomas Lavoie Chair Karen Schoch Vice Chair Obhed Giri Secretary Richard Elwell Treasurer Timothy Donovan Karine Jacques Batu Steven Paris, MD Normand Fortin Tiffany Johnson Madhab Gurung Dawn McKinney Anna Hamel Rusty Mosca Jamie Pike Board of Directors 1 Q: What is a Board of Directors? A : A Board of Directors is a group of people from the community that helps “govern” (give guidance and oversight) to organizations like Amoskeag Health. 2 Q: Do I get paid for this? A : Board members do not get paid for volunteering. 3 Q: What do Board Members have to do? A : Board Members come to a Board meeting on the first Tuesday of every month at 5:00 PM for about an hour. Board Members may also join a special committee of the Board that meet at a different time and discuss topics like personnel, marketing, or finance that helps strengthen the organization's mission. 4 Q: Do I qualify? A : To become a Board Member, you need the desire to help your community! You must live or work in Manchester. We love if you are a patient, or the parent or guardian of a patient at Amoskeag H ealth, who has had a visit within the last two years. You must be at least 18 years old. You cannot be related to anyone on staff. You must keep all the information from the meetings confidential. If you meet these criteria, we will meet with you for an interview, and if it seems like a good match, we will recommend your nomination to our Board for a vote. 5 Q: How long can you be on the Board of Directors? A : Board members are asked to commit for a three-year “term” (period of time) to a Board of Directors role. If the member really likes it, they can serve up to three “terms” of three years each, but only one term is required.

Get in touch with Amoskeag Health through our Contact Us page. Find contact information for our offices, send us a message, and learn how to reach our team for any questions or assistance. CONTACT US Need to talk to a doctor when we are closed? Please call 603-626-9500 to reach our answering service. We have a 24-hour on-call doctor who will return your call as soon as possible. In cases of inclement weather, Amoskeag Health will announce all closures and delays on our website, WMUR Channel 9 (television), and the WMUR website . We also announce closures and delays on our Facebook page. Mailing Address: 145 Hollis Street Manchester, NH 03101 Main Phone: 603-626-9500 Fax Number: 833-448-1486 Human Resources Fax Number: 351-212-2431 New Patient Direct Line: 603-935-5336 Billing Number: 603-935-5205 Referral Department: 603-935-5385 Prior Authorization Department: 603-935-522 5 Donation Question?: 603-851-6237 CONTACT US WHO SHOULD I CALL? Non-Life-Threatening Emergencies: First, Call Amoskeag Health For urgent and immediate care, first call Amoskeag Health at 603-62 6-9500 . If it is after hours, leave a message with the answering service and a 24-hour on-call doctor will return your call as soon as possible. Call Amoskeag Health if you have: Cough, sore throat, stuffy nose, or minor fever Minor headache Nausea, vomiting, diarrhea, or constipation Skin rashes or minor burns Mild asthma Ear or sinus pain, congestion Eye pain or irritation Back or joint pain Bumps, cuts, scrapes, strains Difficulty sleeping or fatigue Burning with urination Possible sexually transmitted disease Medication needs By calling your Amoskeag Health Provider for medical needs that are non-life-threatening, you will avoid an expensive and unnecessary hospital visit. Life-Threatening Emergencies: Call 911 or go to the hospital Unnecessary hospital visits or calling 911 wastes your time and money. Use the emergency room only in life-threatening situations or disabling conditions. Call 911 or go to the hospital if you have: Difficulty breathing Possible broken bones Chest pain or pressure Sudden dizziness, weakness or severe headache Sudden or severe pain Severe reaction to an insect bite or medication (especially if having trouble breathing) Bleeding that will not stop Constant vomiting or diarrhea Coughing or vomiting blood Suicidal or homicidal thoughts Loss of consciousness or head trauma High fever or fever with convulsions Poisoning (Call Poison Control at 1-800 -222-1222 ) Gunshot/stab wound Active labor If you or your child is experiencing any of these symptoms, call 911 or visit the hospital immediately.

Learn about transportation assistance services at Amoskeag Health. We offer support to help you access medical appointments and other essential services, ensuring you get the care you need without transportation barriers. TRANSPORTATION ASSISTANCE Amoskeag Health offers transportation coordination services for qualifying patients. Appointments must be scheduled between Monday-Friday 8:30 AM to 3:30 PM. Our Transportation Coordinator works with patients to identify transportation options for medical visits when transportation assistance is needed. Who qualifies for this service? Patient lives in Manchester, NH AND has no insurance, insurance that does not cover transportation, or NH Medicaid AND meets at least one of the following: Patient has 3 or more children under the age of 6 Patient is 65 years old or older Patient has one of the following health exceptions: Pregnancy (service offered until post-partum) COPD/Emphysema/Chronis Bronchitis Limited mobility (walker, cane, wheelchair, amputee) Sight impaired Developmentally delayed Severe mental illness Diabetes If you need transportation to your next appointment, please call 603-626-9500 to speak with a Transportation Coordinator. Appointment Transportation Explore Other Helpful Pages Language Assistance Language Assistance Pay Your Bill Financial Assistance

Find parking information for our location at 1245 Elm Street, The Dr. Selma Deitch Center for Children and Teens. Visit us for comprehensive care and support in a convenient location. 1245 ELM STREET Parking options for Amoskeag Health patients at 1245 Elm Street: Free parking spots for patient parking are on Church Street, behind Amoskeag Health (limited to spots #32 to #37, painted green), and are shown in green on the map below. Paid metered parking in front of Amoskeag Health and the immediate area, shown on map below in blue. Please note: Parking spaces on Church Street that are not marked for patient parking, as well as those in the Pearl Street lot, are reserved for permitted vehicles. Parking in the areas marked in red on the map may result in your vehicle being towed. PARKING

Discover primary health care services at Amoskeag Health. Our team provides comprehensive, patient-centered care for a range of health needs, focusing on prevention, treatment, and overall wellness for individuals and families. PRIMARY HEALTH Pediatric care focuses on children newborn to 20 years old and includes their wellness care, immunizations, and development of physical and emotional growth. To support your child, we also can connect parents and caregivers with case management and mental health services if needed. Pediatric Care We focus on treating the whole person and focus on the unique health situations patients between 12 and 20 years old often face. We can screen for depression and anxiety; provide counseling and treatment for substance use; offer information and guidance about appropriate diet and exercise; ensure access to behavioral health therapy; and ensure that all necessary immunizations are up to date. We also offer a full range of education on sexual health including contraception, pregnancy testing, and testing/treatment for sexually transmitted infections (STIs). Adolescent Care Amoskeag Health offers comprehensive, team-based integrated healthcare for adults from all backgrounds and experiences. We address both physical and mental health together! We are considered a Patient Centered Medical Home, which is a model for achieving primary care excellence by providing care in partnership with patients and their families to ensure decisions respect patients’ wants, needs, and preferences. Our goal is to ensure that every single patient has the education and support they need to make decisions and participate in their own care. Adult Primary Care If you are 65 or older, you might experience some extra health challenges! We still want to help you live your best life and can connect you with available senior services and community resources as you age. We offer Chronic Care Management with the help of our dedicated Older Adult Case Managers who perform in-home visits. Through this program, we can help you manage chronic conditions and illnesses, including: Arthritis/Osteoporosis Asthma/COPD Cancer Dementia/Alzheimer's Disease Depression Diabetes Heart Disease High Blood Pressure Older Adult Care Mental Health Women's Health Sexual & Reproductive Health Pregnancy & Delivery School-based Health Other Primary Care Services at Amoskeag Health Medical Providers Medical Providers Pay Your Bill Behavioral Health Clinicians Meet Your Healthcare Team

Discover dedicated women’s health services at Amoskeag Health. Our expert team provides compassionate care for all stages of life, from preventive screenings to specialized treatments. Learn more about our comprehensive women’s health services and how we support your well-being. WOMEN'S HEALTH There's a lot to think about when you're pregnant! At Amoskeag Health, we understand that being pregnant can impact your mental health just as much as your physical health. Prenatal Care is a group effort that involves initial screenings by a team that includes mental health professionals, nutritionists, and prenatal nurses. Amoskeag Health partners with Dartmouth Health to provide comprehensive prenatal care. Our skilled providers work together to guide and support you throughout your pregnancy, including your care leading up to and during delivery at Elliot Hospital. Pregnancy & Delivery Information Prenatal Care Amoskeag Health offers Gynecologic Care for healthy female reproductive systems including pap smears, breast exams, STD & STI testing/treatment, and pregnancy testing. We can also provide colposcopy (cervical examination) and LEEP (Loop Electrosurgical Excision Procedures) to identify, test, and treat abnormal cell growth in the cervix. Sexual & Reproductive Health Information Gynecology Services Amoskeag Health has a full-time Community Health Worker (CHW) who works with patients that are due to receive preventive cervical and breast cancer screenings. The CHW assists patients who are unsure about being screened or patients who are experiencing barriers to care such as difficulties with transportation, interpretation, or costs of services. Amoskeag Health is also a Breast and Cervical Cancer Program (BCCP) screening site for the State of NH providing free breast and cervical cancer screening to eligible patients. We have a nurse who assists patients that may be eligible to receive free breast and cervical cancer screenings if they are uninsured. An Amoskeag Health Nurse provides education, support, and assistance to navigate through the program’s options. The cancer screening program is supported by funding from the State of NH’s Department of Health and Human Services BCCP Program and Dartmouth Hitchcock’s NH Colorectal Cancer Screening Program. Please talk to your Primary Care Provider for more information. Below, Dr. Fry talks about the program in English, Spanish, and French! English Breast and Cervical Cancer Screening Program

Explore benefits and perks offered to members of WellSense, NH Healthy Families and AmeriHealth Caritas of New Hampshire. MEDICAID REWARDS PROGRAMS Exclusive Health Plan Benefits If you are a member of a Medicaid plan from WellSense, AmeriHealth Caritas or NH Healthy Families, you may be eligible for extra rewards when you take measures to improve your and your family's health. Earn money-back rewards and free healthcare and safety items when you participate in wellness initiatives like attending annual appointments and getting preventative health screenings. Keep reading to learn more about how to access each plan's unique perks! While we try to update this page routinely to give you an easily accessible summary of benefits, please refer directly to your health plan's website for the most recent and accurate details, as plan benefits change periodically. WellSense New Hampshire Medicaid: 877-957-1300, Option 1 NH Healthy Families Member Services: 1-866-769-3085 AmeriHealth Caritas New Hampshire Member Services: 1-833-704-1177 WellSense Health Plan Learn More Visit, Immunization and Screening Rewards: $25 for a yearly well visit (Ages 3 and over) $25 for cervical cancer screening $10 for flu vaccine $50 for lead screening $25 for completing annual HRA Screening Prenatal and Postpartum Rewards: $10 per prenatal visit (Up to 10 visits) $40 reward and a box of diapers when new moms go for their postpartum visit Sunny Start program (includes free breast pump and other benefits) Infant/toddler safety car seats: If you’re having a baby you can get the seat up to 45 days before your due date Booster seats for kids who are members of our health plan Free Items Annually: New eyeglasses Replacement batteries for hearing aids One dental kit per individual ages 4-65 Bicycle helmets for children Cell Phone Program: In addition to the federal SafeLink cell phone program, we offer qualifying members in need with access to our own Well Sense cell phone program Health and Fitness Rewards: Up to $200 back for a qualified gym membership 50% back on a fitness tracker (up to $100) Up to $100 back for WW subscription fees (formerly Weight Watchers) NH Healthy Families Learn More Visit, Immunization and Screening Rewards: $30 for a child yearly well visit (Ages 0-21) $30 for an adult yearly well visit $15-$30 for completing our health risk assessment when you enroll into our plan $20 for breast cancer screening $20 for cervical cancer screening $20 for flu vaccine $10 for completing annual HRA Screening Prenatal and Postpartum Rewards: $10 for completing postpartum assessment with NHHF $100 for Notification of Pregnancy Form (First Trimester) $50 for Notification of Pregnancy Form (Second Trimester) Specialized Care Rewards: Diabetes Care Rewards: $30 for HbA1c test $30 for Retinopathy screening $10 for diabetes self-management $20 for Mental Health CHAMP $50 per course for children ages 15-17 to attend one of three Future is Now classes (up to $150) $20 for cigarettes, smokeless tobacco or vaping cessation $115 in the first year of Ready for my Recovery Program AmeriHealth Caritas New Hampshire Learn More Visit, Immunization and Screening Rewards: $25 for attending six well-visits, getting your immunizations and lead screening by 2 years old $30 for a yearly well visit for (Ages 2-21) $20 for flu vaccine $20 for RSV vaccine $25 for lead screening $50 for pre-teen shots $50 for getting recommended vaccines by child’s 13th birthday $20 for breast cancer screening $30 for completing annual HRA Screening Prenatal and Postpartum Rewards: $30 for attending postpartum visit 7-84 days after delivery $70 for Notification of Pregnancy Form (First Trimester) $50 for Notification of Pregnancy Form (Second Trimester) $40 for postpartum visit Specialized Care Rewards: $15 for care management for unmet social needs $50 for 60 days of MAT in a row $30 for HbA1c Test (Diabetes Care) $50 for blood pressure management $20 for eight weeks of continuous use of nicotine replacement

LEADERSHIP Sarah Potter, SPHR Sr. Director of Human Resources & Organizational Development Sarah is a seasoned human resources executive with extensive experience leading strategic HR, organizational development, and people operations across higher education, public institutions, and global corporate environments. With a career spanning senior leadership roles—including Chief Human Resources Officer for the Vermont State Colleges System and HR leadership positions at Brown University, Clinton Community College, and Champlain College—she has driven transformational initiatives in organizational design, talent acquisition, employee relations, cultural competency development, and system-wide process modernization. Sarah is known for guiding complex mergers, implementing equitable job classification and compensation systems, coaching senior leaders, and building innovative HR programs that strengthen engagement and operational effectiveness. Fluent in English and French, she holds a Master of Science in Human Resources and brings deep expertise in HR strategy, labor relations, benefits, and leadership development. Back to Leadership

LEADERSHIP Kris McCracken, MBA President/Chief Executive Officer Kris has been with Amoskeag Health since 1996, first as a Crisis Outreach Counselor, then as a Client & Family Services Manager, then as the Director of Operations from 2000 to 2013 before becoming President/CEO in 2013. She has an MBA in Health Care Administration from Rivier College and a Bachelor’s in Psychology & Latin American Studies from Mt. Holyoke College and is bilingual in English and Spanish. Her background is in counseling having worked with Domestic Violence, HIV/AIDS, Rape Crisis, and Substance Abuse before moving into working with community health. Over the past decade, Ms. McCracken spearheaded Amoskeag Health’s response to the growing diversity in our community. In 2012, Ms. McCracken was nominated by the NH DHHS as a Public Health Hero recognizing her work in cultural competency and advocacy for minority populations. She is frequently requested as a speaker to provide training on organizational cultural competency and best practices in multilingual access and graduated in 2014 from the Disparities Leadership Program at Mass General Hospital. She was then honored in 2016 with the Outstanding Women in Business Award, and then again in 2020 and 2022 with the NH Top 200 Most Influential Business Leaders award. Back to Leadership

Learn about the Childhood Response Team (ACERT) at Amoskeag Health. Our team provides specialized support and intervention for children and families facing behavioral and emotional challenges, promoting healthier outcomes and stronger families. ACERT ADVERSE CHILDHOOD EXPERIENCES RESPONSE TEAM What is ACERT? The Adverse Childhood Experiences Response Team (ACERT) is a multi-disciplinary, collaborative approach to addressing the negative effects of childhood trauma. The ACERT model acts as a referral mechanism that connects families and their children to local trauma-informed mental health services and social supports. In Manchester, the ACERT core partnership includes the Police Department, YWCA-NH, and Amoskeag Health who work collaboratively to provide assistance to families, and their children, who have had recent police involvement. This referral program is voluntary and offers connections to a variety of therapies, youth support groups, domestic violence services, athletic enrichment programs, home visiting, and many other child/family-based resources. The ACERT model has been touted as a best-practice secondary health prevention program by former California Surgeon General Dr. Nadine Burke-Harris and has been replicated in multiple other communities across New Hampshire. To learn more, please email ACERT@amoskeaghealth.org . The ACERT team consists of a family advocate, a crisis services advocate, and a first responder. Congressman Chris Pappas at Amoskeag Health. Representatives from YWCA NH, Manchester Police Department, and Amoskeag Health demonstrating community collaboration. ACERT

Learn about Amoskeag Health and our commitment to providing exceptional care. Discover our mission, values, and the dedicated team working to support and improve the health and well-being of our community. WHO WE ARE Amoskeag Health is a nonprofit, federally qualified health center dedicated to improving the health and well-being of patients and communities through comprehensive healthcare services that address both physical and mental health under one roof. We’ve proudly served Manchester, NH, since 1993. More Than a Doctor's Office TODAY, WE SEE MORE THAN 14,700 PATIENTS ANNUALLY WHO COLLECTIVELY SPEAK OVER 50 DIFFERENT LANGUAGES! Our integrated model of healthcare means that we address each patient’s overall well-being for physical and mental health. We offer wraparound services like case management, language interpretation, and financial assistance to meet each patient’s unique needs and surround them with the necessary support and community connections to access quality care. We are an accredited Patient Centered Medical Home, which is a model for achieving primary care excellence by providing care in partnership with patients and their families to ensure decisions respect patients’ wants, needs, and preferences. We provide high-quality healthcare that is accessible to ALL. Amoskeag Health continues to evolve, actively working to ensure that every person who walks through our doors feels welcome and receives the individualized care and support that they need to live their healthiest life. Community Benefits Report 2025 Annual Impact Report FY 26-28 Strategic Plan MISSION To improve the health and well-being of our patients and the communities we serve by providing exceptional care and services that are accessible to all. VISION We envision a healthy and vibrant community with strong families and tight social fabric that ensures everyone has the tools they need to thrive and succeed. CORE VALUES We believe in: Promoting wellness and empowering patients through education Fostering an environment of respect, integrity and caring where all people are treated equally with dignity and courtesy Providing exceptional, evidence-based and patient-centered care Removing barriers so that our patients achieve and maintain their best possible health WELCOME TO AMOSKEAG HEALTH Amoskeag Health is supported in part by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS). HRSA funding provides less than 20% of total costs. The contents are those of the author(s) and do not necessarily represent the official views of, nor endorsement by, HRSA, HHS or the U.S. Government. In addition, Amoskeag Health has Federal Public Health Service deemed status with respect to certain health or health-related claims, including medical malpractice claims, for itself and its covered individuals. Amoskeag Health is a nonprofit organization under Section 501(c)(3) of the Internal Revenue Code.

LAUNCH supports caregivers by offering tools, resources, and events that make parenting a little easier. CAREGIVER ENGAGEMENT ABOUT OUR CAREGIVER ENGAGEMENT Caregivers are a child’s first and most important teachers. That’s why our LAUNCH program offers fun and helpful ways for parents, grandparents, and other caregivers to connect, learn, and grow. Amoskeag Health supports families by offering free, family-friendly activities throughout the community. From Parent Cafés to resource fairs and events with local partners like the Manchester Library and the International Institute of New England, we create spaces where parents can connect with each other, learn about child development, and find helpful support and services. These events are designed to build strong relationships and promote healthy growth for children and families. UPCOMING EVENTS August Parent Café Together We Thrive: Summer Learning for Kids and Caregivers! Learn about your child’s development while playing fun games with other parents! Summer treats Outdoor games Bring a blanket to sit on Date: Wednesday, August 20th Time: 10:00 AM to 12:00 PM Location: Stark Park, 650 River Rd, Manchester, NH Register Now CelebrateED 2025 This year, CelebrateED will focus directly on supporting students as they head back to school by offering: Backpack & School Supply Distribution Haircuts & Clothing Support Family Resource Fair School Registration Assistance Date: Thursday, August 21st Time: 4:00 PM to 7:00 PM Location: Victory Park and French Hall, Manchester, NH