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Meet the leadership team at Amoskeag Health. Learn about the dedicated professionals guiding our organization with their expertise and vision. Discover how their leadership drives our commitment to providing exceptional healthcare to the community. LEADERSHIP Meet Our Senior Leadership Team These dedicated professionals retain incredible medical staff, efficient administration, and cost-effective operations across Amoskeag Health's multiple physical locations. They work tirelessly to ensure that the highest quality healthcare is delivered to nearly 15,000 patients throughout Greater Manchester each year. Kris McCracken President/CEO Learn More Dr. Gavin Muir Chief Medical Officer/Chief Quality Officer Learn More Betsy Burtis Chief Operating Officer Learn More Maureen Cassidy Chief Nurse/Chief Compliance Officer Learn More Liz Ottolia Interim Chief Financial Officer Learn More Sarah Potter Sr. Director of Human Resources & Organizational Development Learn More

Visit the Family Eye Care Center at Amoskeag Health for comprehensive eye care services. Our team offers eye exams, vision correction, and treatment for various eye conditions, ensuring the best care for your family’s eye health. FAMILY EYE CARE CENTER Optometry is health care related to your eyes and vision. It's important to have eye exams even if you don't have trouble reading signs or books. In some cases, an eye exam can be lifesaving. Did you know that some health conditions can be visible in your eye and caught by an optometrist (eye doctor)? Illnesses that can be detected during an eye exam include: Glaucoma (damage to the optic nerve) Potential stroke Diabetes High blood pressure Autoimmune diseases Sexually transmitted diseases Some cancers What is Optometry? At Amoskeag Health's Family Eye Care Center, we can see patients of any age. We will evaluate your eye and vision health and may r ecommend glasses. Please call 603-626-9500 to schedule an appointment. Types of Eye Exams Annual Eye exams can be performed on patients of all ages—even infants—to prevent permanent changes in vision. If needed, the patient may be referred to a specialist to provide further evaluation and testing. We can also fit patients for glasses right in our Family Eye Care Center! Annual Eye Exam These exams are for patients who have acute eye issues. These can be made for same-day or scheduled appointments based on conditions such as: infections, sudden changes in vision, or injuries – but not for glasses. Acute Eye Exam As part of a Diabetic Eye exam, you will have medicated eye drops used to widen your pupils. Using a special magnifying lens, the eye doctor will be able to view the entire inside of your eye, looking for any changes that might develop from Diabetes and other conditions. Diabetic Eye Exam

Explore benefits and perks offered to members of WellSense, NH Healthy Families and AmeriHealth Caritas of New Hampshire. FOOD IS MEDICINE REWARDS Exclusive Health Plan Benefits If you are a member of a Medicaid plan from WellSense, AmeriHealth Caritas or NH Healthy Families, you may be eligible for extra rewards when you take measures to improve your and your family's health. Earn money-back rewards and free healthcare and safety items when you participate in wellness initiatives like attending annual appointments and getting preventative health screenings. Keep reading to learn more about how to access each plan's unique perks! While we try to update this page routinely to give you an easily accessible summary of benefits, please refer directly to your health plan's website for the most recent and accurate details, as plan benefits change periodically. WellSense New Hampshire Medicaid: 877-957-1300, Option 1 NH Healthy Families Member Services: 1-866-769-3085 AmeriHealth Caritas New Hampshire Member Services: 1-833-704-1177 WellSense Health Plan Learn More Visit, Immunization and Screening Rewards: $25 for a yearly well visit (Ages 3 and over) $25 for cervical cancer screening $10 for flu vaccine $50 for lead screening $25 for completing annual HRA Screening Prenatal and Postpartum Rewards: $10 per prenatal visit (Up to 10 visits) $40 reward and a box of diapers when new moms go for their postpartum visit Sunny Start program (includes free breast pump and other benefits) Infant/toddler safety car seats: If you’re having a baby you can get the seat up to 45 days before your due date Booster seats for kids who are members of our health plan Free Items Annually: New eyeglasses Replacement batteries for hearing aids One dental kit per individual ages 4-65 Bicycle helmets for children Cell Phone Program: In addition to the federal SafeLink cell phone program, we offer qualifying members in need with access to our own Well Sense cell phone program Health and Fitness Rewards: Up to $200 back for a qualified gym membership 50% back on a fitness tracker (up to $100) Up to $100 back for WW subscription fees (formerly Weight Watchers) NH Healthy Families Learn More Visit, Immunization and Screening Rewards: $30 for a child yearly well visit (Ages 0-21) $30 for an adult yearly well visit $15-$30 for completing our health risk assessment when you enroll into our plan $20 for breast cancer screening $20 for cervical cancer screening $20 for flu vaccine $10 for completing annual HRA Screening Prenatal and Postpartum Rewards: $10 for completing postpartum assessment with NHHF $100 for Notification of Pregnancy Form (First Trimester) $50 for Notification of Pregnancy Form (Second Trimester) Specialized Care Rewards: Diabetes Care Rewards: $30 for HbA1c test $30 for Retinopathy screening $10 for diabetes self-management $20 for Mental Health CHAMP $50 per course for children ages 15-17 to attend one of three Future is Now classes (up to $150) $20 for cigarettes, smokeless tobacco or vaping cessation $115 in the first year of Ready for my Recovery Program AmeriHealth Caritas New Hampshire Learn More Visit, Immunization and Screening Rewards: $25 for attending six well-visits, getting your immunizations and lead screening by 2 years old $30 for a yearly well visit for (Ages 2-21) $20 for flu vaccine $20 for RSV vaccine $25 for lead screening $50 for pre-teen shots $50 for getting recommended vaccines by child’s 13th birthday $20 for breast cancer screening $30 for completing annual HRA Screening Prenatal and Postpartum Rewards: $30 for attending postpartum visit 7-84 days after delivery $70 for Notification of Pregnancy Form (First Trimester) $50 for Notification of Pregnancy Form (Second Trimester) $40 for postpartum visit Specialized Care Rewards: $15 for care management for unmet social needs $50 for 60 days of MAT in a row $30 for HbA1c Test (Diabetes Care) $50 for blood pressure management $20 for eight weeks of continuous use of nicotine replacement

Explore the Ready, Set, Launch program at Amoskeag Health. This initiative offers resources and support to help parents and caregivers prepare for and navigate key transitions in their family’s journey. Ready, Set, LAUNCH Because it Takes a City to Raise a Baby Home Visiting for All There is no guidebook for bringing home a new baby! Our Ready Set LAUNCH program is for newborns and their families who live in Manchester and give birth at Elliot Hospital. We want to make the first few weeks of caring for newborns a little easier. The Ready Set LAUNCH service is customizable to what YOU need. Newborn Navigators are bilingual Community Health Workers trained to assist families with newborns. They're experts in local resources and can connect you with services like mom's groups, lactation consultants, and childcare scholarships. Your Newborn Navigator can also connect you with free Nutrition and Cooking Classes, support access to SNAP and WIC, or to the local diaper pantry. As parents themselves, they understand how hard the first few months can be and can provide support during those early days at home. About Newborn Navigators Meet a Newborn Navigator Any parent or caregiver of a newborn who resides in Manchester is eligible to receive this FREE, one-time service! You will be introduced to the service at discharge or receive a call from our Newborn Navigator. Our Newborn Navigators will meet you in the hospital and tell you about our service. They will offer to meet you remotely for your visit. Navigators will follow up with you after you leave the hospital and give you a Welcome Baby Bag prior to the visit. How Does Ready, Set LAUNCH Work? Your Newborn Navigator will ask you how your first few weeks have been for you, your child, and your family. Your Navigator will see whether there was anything you wish you had or anything you currently need. Y our Navigator can work with you to make referrals if you'd like them. Your Navigator will determine if you may benefit from, and are eligible for, Enhanced Navigation which provides you with up to five additional home visits to build additional resources and support. Your Navigator will follow up with you after your visit to make sure you and your family are doing well. What Happens During a Home Visit? Since its inception in 2021, the Newborn Navigator has met with 1,433 families at Elliot Hospital, conducted 436 home visits, and referred 482 times to services like Manchester Diaper Pantry, WIC, SNAP, and various food banks. Ninety of these families received services in a language other than English - 80% in Spanish and 20% spread over Dari, French, Nepali, Pashto, Portuguese, and others. About Our Community Impact Interested in learning more about our programs or getting involved with our community impact? Email CommunityInitiatives@AmoskeagHealth.org

LOCAL PHARMACIES Most insurance plans will cover prescriptions at many different pharmacies. If you’re not sure which ones your insurance works with, call the number on your insurance card. They can give you a list. Please note: CVS does not accept Wellsense Insurance. Walgreens does not take New Hampshire Healthy Families Insurance, except at the Valley Street Walgreens in Manchester. How to update your pharmacy: Tell the front desk or your provider which pharmacy you want to use. If you need a refill before your next visit, call us and let us know which pharmacy you’d like us to use. Please note that it can take five to seven days for the transfer to happen. You do not need to call your old pharmacy. Your prescriptions will move once we send them to your new pharmacy. Update Your Pharmacy Pharmacy Address Phone Number CVS Pharmacy 250 Mammoth Rd, Manchester, NH 03109 603-623-3995 CVS Pharmacy 432 S Main St, Manchester, NH 03102 603-623-3532 CVS Pharmacy 788 S Willow St, Manchester, NH 03103 603-668-4637 Elliott Pharmacy at River’s Edge 175 Queen City Ave, Suite 1, Manchester, NH 03101 603-663-5678 Genoa Pharmacy 2 Wall St, Manchester, NH 03101 603-509-2106 Hannaford Bros Co Pharmacy 201 John E Devine Dr, Manchester, NH 03103 603-626-1233 Hannaford Bros Co Pharmacy 605 Mast Rd, Manchester, NH 603-626-4366 Ken's Pharmacy Inc. 36 Elm St, Manchester, NH 03101 603-623-2813 PillPack by Amazon Pharmacy 250 Commercial St, Suite 2012, Manchester, NH 03101 855-745-5725 Walgreens 606 Valley St, Manchester, NH 03103 603-668-7924 Walgreens 227 S Main St, Manchester, NH 03102 603-666-8538 Find a Pharmacy Outside of Manchester: CVS Pharmacy Hannaford Bros Co Pharmacy Walgreens Manchester Pharmacy Locations Explore Other Helpful Pages Language Assistance Language Assistance Pay Your Bill Financial Assistance Pay Your Bill Transportation Assistance

Explore valuable resources for parents and caregivers at Amoskeag Health. Find tools, support, and information to help you manage caregiving responsibilities and enhance the well-being of your family. LAUNCH Linking Actions for Unmet Needs in Children’s Health What is LAUNCH? LAUNCH is designed to connect you with resources and services to help support your child’s growth and development. This program is offered at no charge to all Amoskeag Health patients with children 0-8 years of age. LAUNCH is a clinic-based program, which means our "LAUNCH Navigators" work directly with parents and caregivers to discover and navigate local resources for childcare assistance, food access, housing assistance, and more. We provide referrals and set up ongoing support to make sure you have everything you need. Just a Few of the Many Reasons You Might Enroll in LAUNCH... 1 You want to access resources that are available to you and your family You have children 0 - 8 years of age 2 3 You are new to the community You want to connect with other families in Greater Manchester 4 No matter the reason, if you're seeking connection and support as a caregiver of children eight years old and under, we're here for you. Interested in more information? Email CommunityInitiatives@AmoskeagHealth.org ABOUT OUR ADDITIONAL PROGRAMS Ready, Set, LAUNCH! Our Ready Set LAUNCH program is for newborns and their families who live in Manchester and give birth at Elliot Hospital. Newborns and their families are eligible for this one-time home-visiting service! Learn More Free Developmental Screenings Completing the development screenings during your child's first year of life helps you understand your child's milestones, learn what they are focused on and what skills you will see developing soon. Screening can be completed in 30 minutes. Results over the phone or in person. Activity ideas provided to support your child's development. Want to learn more about helping your child reach age-appropriate milestones? Contact Amoskeag Health Navigators at (603)851-6845 to learn more and to schedule your child's first screening. ABOUT OUR COMMUNITY IMPACT Early Childhood Region 4 The Early Childhood Region 4 is led by the LAUNCH Region 4 Leadership Team who helps support initiatives addressing early childhood in Greater Manchester and Greater Derry. The team contributes to the development of a statewide comprehensive, coordinated, and sustainable early childhood system that prepares children for kindergarten and academic achievement; fosters safe, healthy, and engaged families; and promotes social and emotional health and well-being. Learn More About Region 4 Strategic Plan Manchester LAUNCH Family Wellness Collaborative (LFWC) To provide primary prevention events, the Manchester LAUNCH Family Wellness Collaborative (LFWC) brings together a multi-sector coalition of partners. LFWC partners promote cross-sector collaboration and communication to improve family wellness and resiliency. Manchester LFWC attends community-based events with information on child development, community resources, programs, and information in collaboration with partners The Early Learning Collaborative Early Learning Collaboratives offer a space for childcare centers and family-based center directors to convene. These collaborations offer chances to: Participate in monthly meetings for programs in Region 4 to support and discuss current trends related to childcare in NH. Learn about new resources for programs and children in their region. Receive support from likeminded individuals to discuss the challenges that early childhood development programs face. Interested in learning more about our programs or getting involved with our community impact? Email CommunityInitiatives@AmoskeagHealth.org

Learn about Amoskeag Health and our commitment to providing exceptional care. Discover our mission, values, and the dedicated team working to support and improve the health and well-being of our community. WHO WE ARE Amoskeag Health is a nonprofit, federally qualified health center dedicated to improving the health and well-being of patients and communities through comprehensive healthcare services that address both physical and mental health under one roof. We’ve proudly served Manchester, NH, since 1993. More Than a Doctor's Office TODAY, WE SEE MORE THAN 14,700 PATIENTS ANNUALLY WHO COLLECTIVELY SPEAK OVER 50 DIFFERENT LANGUAGES! Our integrated model of healthcare means that we address each patient’s overall well-being for physical and mental health. We offer wraparound services like case management, language interpretation, and financial assistance to meet each patient’s unique needs and surround them with the necessary support and community connections to access quality care. We are an accredited Patient Centered Medical Home, which is a model for achieving primary care excellence by providing care in partnership with patients and their families to ensure decisions respect patients’ wants, needs, and preferences. We provide high-quality healthcare that is accessible to ALL. Amoskeag Health continues to evolve, actively working to ensure that every person who walks through our doors feels welcome and receives the individualized care and support that they need to live their healthiest life. Community Needs Assessment 2025 Annual Impact Report FY 26-28 Strategic Plan Community Benefits Report MISSION To improve the health and well-being of our patients and the communities we serve by providing exceptional care and services that are accessible to all. VISION We envision a healthy and vibrant community with strong families and tight social fabric that ensures everyone has the tools they need to thrive and succeed. CORE VALUES We believe in: Promoting wellness and empowering patients through education Fostering an environment of respect, integrity and caring where all people are treated equally with dignity and courtesy Providing exceptional, evidence-based and patient-centered care Removing barriers so that our patients achieve and maintain their best possible health WELCOME TO AMOSKEAG HEALTH Amoskeag Health is supported in part by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS). HRSA funding provides less than 20% of total costs. The contents are those of the author(s) and do not necessarily represent the official views of, nor endorsement by, HRSA, HHS or the U.S. Government. In addition, Amoskeag Health has Federal Public Health Service deemed status with respect to certain health or health-related claims, including medical malpractice claims, for itself and its covered individuals. Amoskeag Health is a nonprofit organization under Section 501(c)(3) of the Internal Revenue Code.

LEADERSHIP Maureen Cassidy, MSN, RN Chief Nurse/Chief Compliance Officer My reason for coming to Amoskeag Health, as the Chief Nurse and Chief Compliance Officer was rooted in my desire to build a stronger and more meaningful connection with the community we serve. After many years in community hospital and academic healthcare settings, I wanted the opportunity to work in a setting where I could have a more direct impact on patients’ lives and help address the needs of underserved populations. Over the past five years, it has been a true privilege to lead our clinical teams, including our nurses, medical assistants, patient care coordinators, and nutrition department. Every day brings an opportunity to support and empower the incredible staff members who are dedicated to providing compassionate and high-quality care. What continues to inspire me most is the opportunity to meet our patients where they are, provide positive support, and help create an environment where individuals feel heard, respected, and cared for. Being part of Amoskeag Health has reinforced my belief that healthcare is about more than treating illness. It is about building trust, improving access to care, and strengthening the health and wellbeing of our community. Raised in Massachusetts and beginning her career as a diploma nurse, Maureen Cassidy has built a distinguished career defined by progressive leadership, clinical excellence, and a deep commitment to patient-centered care. She earned her Master of Science in Nursing with a Nurse Executive concentration, graduating Magna Cum Laude, and has since established herself as a senior healthcare leader across federally qualified health centers and academic medical institutions in New England. Since 2021, Maureen has served as Chief Nurse and Chief Compliance Officer at Amoskeag Health in Manchester, New Hampshire. She oversees clinical operations and the Corporate Compliance Program, ensuring regulatory integrity, quality outcomes, and safe, effective care delivery. For three years, she also led the Human Resources department, strengthening workforce strategy and organizational alignment. She partners closely with executive leadership to advance quality improvement, operational performance, and a culture of accountability. Previously, Maureen served as Director of Nursing at Beth Israel Deaconess Medical Center and held leadership roles at Lakes Region General Health Care, where she led multidisciplinary teams, improved care delivery systems, and drove operational efficiencies across inpatient and ambulatory settings. Licensed in both Massachusetts and New Hampshire, Maureen brings extensive expertise in clinical leadership, regulatory compliance, and strategic healthcare operations, and remains committed to advancing excellence in patient care and organizational performance. Back to Leadership

Join Amoskeag Health's Morning Matters 2024, an annual breakfast fundraiser supporting the Dr. Selma Deitch Center for Children & Teens. This year, Dr. Laura Rubin, an expert in child psychology, will speak on youth mental health trends. Learn more about our impactful event, aimed at raising funds to benefit our youngest patients. MORNING MATTERS What is Morning Matters? Morning Matters is our annual breakfast fundraiser benefiting the Dr. Selma Deitch Center for Children & Teens (formerly known as Child Health Services). Each year, we select a new, relevant subject and an engaging speaker in a topic related to children's healthcare with the goal of raising funds that directly benefit our youngest patients. Trends in Youth Mental Health: Risk and Protective Factors Dr. Laura Rubin is a licensed clinical psychologist and neuropsychologist and 2006 founder of the Portsmouth Neuropsychology Center in Portsmouth, NH. She received her Ph.D. in Child Clinical Psychology at Loyola University of Chicago and her undergraduate psychology degree at the University of Michigan. She has received specialized training in neuropsychology assessment at the University of Chicago, North Shore Hospital, and New York University Medical Center. Dr. Rubin has extensive experience providing neuropsychological evaluations for children, adolescents, and adults. She has particular expertise in evaluating individuals with autism spectrum disorders, ADHD, learning disorders, and mood/anxiety disorders. Additionally, she provides psychotherapy to children, adolescents, and adults and supervises post-doctoral fellows. Dr. Rubin speaks regularly in the community regarding child development, learning and mental health, parenting, and psychotherapeutic treatment at medical centers, universities, elementary schools, and community organizations. She is also a frequent media contributor and also presented “Reframing to Rewire Your Brain ” at TEDxPortsmouth. Dr. Rubin previously served as a former adjunct professor at the University of New Hampshire and board member of the Richie McFarland Children’s Center. She lives in the Seacoast with her husband and three children. 2024 Keynote Speaker Sponsors of Morning Matters: THANK YOU to ALL 2024 Sponsors whose generosity makes health care accessible for ALL CHILDREN View the 2024 Morning Matters Program Book 2024 VENUE SPONSOR 2024 KEYNOTE SPONSOR 2024 PROGRAM SPONSORS John Sigel and Sally Reid Catholic Medican Center CCA Global Partners Eastern Bank Elliot Health System Harbor Group Lavallee/Brensinger Architects Fund Rich and Sarah Sigel WellSense Health Plan 2024 ADVOCATE SPONSORS Associated Grocers of New England, Inc. BerryDunn Charla Stevens Consulting, LLC Joanne & Richard Gustafson Harvey Construction Corporation Judith Jolton 2024 TABLE SPONSORS

LEADERSHIP Gavin Muir, MD Chief Medical Officer/Chief Quality Officer "I joined MCHC, now Amoskeag Health, as a staff physician in 1998. It was and is the only job I’ve had after my Family Medicine residency. I came to New Hampshire from Colorado for the mountains, for the opportunity to provide prenatal care and deliver babies as part of my practice and to work somewhere that would help take care of my student loan debt. After my loans were paid off in 2003, I stayed because I really valued making such a difference in so many people’s lives and because I thoroughly enjoyed working collaboratively with the rest of the health center’s staff in an effort to assist our patients to live their best lives." Gavin is a Family Physician who joined Amoskeag Health in 1998. He is from suburban Philadelphia but has lived in New Hampshire for three decades. He got his undergraduate degree from Princeton University in Ecology & Evolutionary Biology in 1991 and his medical degree from Temple University in 1995 and graduated from his residency program at Southern Colorado Family Medicine in Pueblo, Colorado in 1998. He was a staff physician for his first three years and then started taking on a leadership role at Amoskeag Health. He served as its Medical Director for a decade and then stepped down for two years from that role to focus on the work he was doing with the Elliot Hospital Medical Staff. He served as the Chair of the Department of Medicine at Elliot Hospital for two years and then spent a decade leading Elliot’s Multispecialty Review Committee. He became the Chief Medical Officer of Amoskeag Health in 2013 and has continued to serve in that role. He was a Union Leader Forty Under Forty winner in 2007 and in 2013 he was named the Family Physician of the Year by the NH Academy of Family Physicians. In 2019 he received the Stephen A. Tzinabos award for his leadership and dedication to the Elliot Hospital’s Medical Staff. Last year he stopped doing inpatient medicine after delivering a little over 1,000 babies over 27 years at Elliot Hospital. He continues to see patients in the clinic. Back to Leadership

LAUNCH supports caregivers by offering tools, resources, and events that make parenting a little easier. CAREGIVER ENGAGEMENT ABOUT OUR CAREGIVER ENGAGEMENT Caregivers are a child’s first and most important teachers. That’s why our LAUNCH program offers fun and helpful ways for parents, grandparents, and other caregivers to connect, learn, and grow. Amoskeag Health supports families by offering free, family-friendly activities throughout the community. From Parent Cafés to resource fairs and events with local partners like the Manchester Library and the International Institute of New England, we create spaces where parents can connect with each other, learn about child development, and find helpful support and services. These events are designed to build strong relationships and promote healthy growth for children and families. UPCOMING EVENTS August Parent Café Together We Thrive: Summer Learning for Kids and Caregivers! Learn about your child’s development while playing fun games with other parents! Summer treats Outdoor games Bring a blanket to sit on Date: Wednesday, August 20th Time: 10:00 AM to 12:00 PM Location: Stark Park, 650 River Rd, Manchester, NH Register Now CelebrateED 2025 This year, CelebrateED will focus directly on supporting students as they head back to school by offering: Backpack & School Supply Distribution Haircuts & Clothing Support Family Resource Fair School Registration Assistance Date: Thursday, August 21st Time: 4:00 PM to 7:00 PM Location: Victory Park and French Hall, Manchester, NH

PROHEALTH INTEGRATED CARE ProHealth is located at 2 Wall Street, Manchester NH. Inside the Mental Health Center of Greater Manchester Open Monday 8AM - 4PM, Wednesday 1PM - 4PM, and Friday 1PM - 4PM ProHealth is a partnership between Amoskeag Health and the Mental Health Center of Greater Manchester , working together to support the whole person. ProHealth brings primary care and mental health services together in one place. This makes it easier for youth and adults, ages 12 and up, to get the care they need. Services focus on physical health, mental health, and overall well-being. Our team can provide regular check-ups, screenings, and treatment for physical health needs. We also work closely with your mental health providers to make sure your care is well-coordinated and complete. With ProHealth, you’ll have access to: Primary care visits for check-ups, screenings, and medical concerns Counseling to support your mental health and help you set goals Substance use services, including help to quit smoking or vaping and access to medications if needed Individual and family support Help managing your care across different settings An on-site pharmacy for convenient medication access Care for your body, mind and well-being all in one place. Need to schedule an appointment? Call 603-626-9500.