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Get in touch with Amoskeag Health through our Contact Us page. Find contact information for our offices, send us a message, and learn how to reach our team for any questions or assistance. CONTACT US Need to talk to a doctor when we are closed? Please call 603-626-9500 to reach our answering service. We have a 24-hour on-call doctor who will return your call as soon as possible. In cases of inclement weather, Amoskeag Health will announce all closures and delays on our website, WMUR Channel 9 (television), and the WMUR website . We also announce closures and delays on our Facebook page. Mailing Address: 145 Hollis Street Manchester, NH 03101 Main Phone: 603-626-9500 Fax Number: 833-448-1486 Human Resources Fax Number: 351-212-2431 New Patient Direct Line: 603-935-5336 Billing Number: 603-935-5205 Referral Department: 603-935-5385 Prior Authorization Department: 603-935-522 5 Donation Question?: 603-851-6237 CONTACT US WHO SHOULD I CALL? Non-Life-Threatening Emergencies: First, Call Amoskeag Health For urgent and immediate care, first call Amoskeag Health at 603-62 6-9500 . If it is after hours, leave a message with the answering service and a 24-hour on-call doctor will return your call as soon as possible. Call Amoskeag Health if you have: Cough, sore throat, stuffy nose, or minor fever Minor headache Nausea, vomiting, diarrhea, or constipation Skin rashes or minor burns Mild asthma Ear or sinus pain, congestion Eye pain or irritation Back or joint pain Bumps, cuts, scrapes, strains Difficulty sleeping or fatigue Burning with urination Possible sexually transmitted disease Medication needs By calling your Amoskeag Health Provider for medical needs that are non-life-threatening, you will avoid an expensive and unnecessary hospital visit. Life-Threatening Emergencies: Call 911 or go to the hospital Unnecessary hospital visits or calling 911 wastes your time and money. Use the emergency room only in life-threatening situations or disabling conditions. Call 911 or go to the hospital if you have: Difficulty breathing Possible broken bones Chest pain or pressure Sudden dizziness, weakness or severe headache Sudden or severe pain Severe reaction to an insect bite or medication (especially if having trouble breathing) Bleeding that will not stop Constant vomiting or diarrhea Coughing or vomiting blood Suicidal or homicidal thoughts Loss of consciousness or head trauma High fever or fever with convulsions Poisoning (Call Poison Control at 1-800 -222-1222 ) Gunshot/stab wound Active labor If you or your child is experiencing any of these symptoms, call 911 or visit the hospital immediately.

Explore financial assistance options at Amoskeag Health. We offer support to help you manage healthcare costs and access the services you need, ensuring you receive the care you deserve without financial barriers. FINANCIAL ASSISTANCE We accept most insurance plans at Amoskeag Health. Many insurance companies make agreements with healthcare providers to offer lower rates to patients; this is called being "in-network." Please contact your administrator or insurance company to ensure that we are in-network with your health insurance plan. At Amoskeag Health, we do our best to help patients understand the health insurance and assistance programs available to them. Below, we have more information about our Sliding Fee Scale and Case Management support services. At the bottom of the page, you will find links to the Healthcare Marketplace and Medicaid. If you are having trouble signing up for either of these services, we can connect you with someone who can help. At this time, we are unable to assist with Medicare applications for seniors. However, we highly recommend ServiceLink or you may call 211 . For more information about any of the services on this page, please contact us at 603-626-9500. Do You Need Affordable Health Insurance? Amoskeag Health offers services on a sliding fee scale that has five levels of adjusted fees based on patient household size and income. Uninsured or underinsured patients who qualify for the sliding fee scale will be issued a Medical Discount Card to receive a discount for services at all Amoskeag Health locations. 2026 Federal Poverty Guidelines Read More About Sliding Fee Scale Levels Sliding Fee Scale Application (English) Sliding Fee Scale Application (Español) Sliding Fee Scale Application (Português) Sliding Fee Scale Amoskeag Health offers assistance to eligible patients in accessing prescription medication. Refill Coordinators at Amoskeag Health manage patient prescription refills and enroll qualified patients who lack prescription drug coverage into medication assistance programs to help patients find the lowest cost for select medications. Amoskeag Health Low-Cost Formulary: This program is available at the Walgreens locations in Manchester and Hooksett . Patients must have an Amoskeag Health discount card that is not expired that they MUST show to the pharmacist to confirm they are eligible for the Amoskeag Health Low-Cost Formulary. This program is limited to the medications listed on the formulary. Low-Cost Prescription Program At Amoskeag Health, we support your physical and mental health. We understand the challenges to navigate housing, medical insurance, and access to affordable food and services. That's why we have dedicated case managers who can help you. If you qualify, case managers can help you access a variety of public benefits, including: TANF (Temporary Assistance for Needy Families: a time-limited program providing basic financial assistance to help families get back on their feet) WIC (Women, Infants, and Children: a program that ensures proper nutrition for mothers and their children) Food stamps Medicaid Unemployment Social Security Additionally , case managers can help patients apply for rental assistance or public housing/section 8 and connect them with NH Legal during any suspected housing discrimination. In many cases, they help patients navigate healthcare insurance through Medicaid and the Healthcare Marketplace. All Amoskeag Health patients are able to connect with case management. To access these services, simply talk to your Primary Care Provider at your next appointment or call 603-626-9500 . Government Assistance Programs Health Insurance Marketplace Medicaid Information Government Health Insurance Resources Explore Other Helpful Pages Pay Your Bill Pay Your Bill Pay Your Bill Language Assistance Pay Your Bill Transportation Assistance

Meet the leadership team at Amoskeag Health. Learn about the dedicated professionals guiding our organization with their expertise and vision. Discover how their leadership drives our commitment to providing exceptional healthcare to the community. LEADERSHIP Meet Our Senior Leadership Team These dedicated professionals retain incredible medical staff, efficient administration, and cost-effective operations across Amoskeag Health's multiple physical locations. They work tirelessly to ensure that the highest quality healthcare is delivered to nearly 15,000 patients throughout Greater Manchester each year. Kris McCracken President/CEO Learn More Dr. Gavin Muir Chief Medical Officer/Chief Quality Officer Learn More Betsy Burtis Chief Operating Officer Learn More Maureen Cassidy Chief Nurse/Chief Compliance Officer Learn More Liz Ottolia Chief Financial Officer Learn More Sarah Potter Sr. Director of Human Resources & Organizational Development Learn More

Meet the dedicated members of the Amoskeag Health Board of Directors. Our experienced leaders guide our mission to provide exceptional healthcare and support to our community. Learn about their backgrounds, expertise, and commitment to our organization. BOARD OF DIRECTORS MAKE A DIFFERENCE IN HEALTH CARE IN YOUR LOCAL COMMUNITY Amoskeag Health is looking to grow its Board of Directors The Board and Leadership at Amoskeag Health bring their experience, professional skills, and passion to improve the health and well-being of everyone in Greater Manchester. Thomas Lavoie Chair Karen Schoch Vice Chair Obhed Giri Secretary Richard Elwell Treasurer Timothy Donovan Karine Jacques Batu Normand Fortin Tiffany Johnson Madhab Gurung Rusty Mosca Anna Hamel Steven Paris, MD Jamie Pike Board of Directors 1 Q: What is a Board of Directors? A : A Board of Directors is a group of people from the community that helps “govern” (give guidance and oversight) to organizations like Amoskeag Health. 2 Q: Do I get paid for this? A : Board members do not get paid for volunteering. 3 Q: What do Board Members have to do? A : Board Members come to a Board meeting on the first Tuesday of every month at 5:00 PM for about an hour. Board Members may also join a special committee of the Board that meet at a different time and discuss topics like personnel, marketing, or finance that helps strengthen the organization's mission. 4 Q: Do I qualify? A : To become a Board Member, you need the desire to help your community! You must live or work in Manchester. We love if you are a patient, or the parent or guardian of a patient at Amoskeag H ealth, who has had a visit within the last two years. You must be at least 18 years old. You cannot be related to anyone on staff. You must keep all the information from the meetings confidential. If you meet these criteria, we will meet with you for an interview, and if it seems like a good match, we will recommend your nomination to our Board for a vote. 5 Q: How long can you be on the Board of Directors? A : Board members are asked to commit for a three-year “term” (period of time) to a Board of Directors role. If the member really likes it, they can serve up to three “terms” of three years each, but only one term is required.

LEADERSHIP Betsy Burtis, M.Ed. Chief Operating Officer "I work at Amoskeag Health because it gives me an opportunity to positively impact the care provided to the under-resourced communities I care deeply about. Helping a patient directly or assisting to improve an internal process that will make things better for patients and staff makes my day!" Betsy has worked at Amoskeag Health for seven years in a variety of roles. For 30 years, Betsy has been employed in multiple healthcare settings and at each has worked to advance health equity and be an advocate for underserved and underrepresented patients. She has witnessed the evolution of health equity from the early days when it equated to simply providing language interpreters to the current outcomes-driven work that is combined with social justice advocacy to ensure everyone has an equitable opportunity to live healthy lives. In her current position as COO, she has taken on a broader range of responsibilities that include Behavioral Health and Substance Use Disorder treatment, Amoskeag’s Special Medical Programs which provide health assessments and treatment to children living with medically complex conditions, Community Initiatives, and finally more traditional operations functions like facilities, medical records, interpretation services, scheduling, and the Call Center. Back to Leadership

Explore benefits and perks offered to members of WellSense, NH Healthy Families and AmeriHealth Caritas of New Hampshire. FOOD IS MEDICINE REWARDS Exclusive Health Plan Benefits If you are a member of a Medicaid plan from WellSense, AmeriHealth Caritas or NH Healthy Families, you may be eligible for extra rewards when you take measures to improve your and your family's health. Earn money-back rewards and free healthcare and safety items when you participate in wellness initiatives like attending annual appointments and getting preventative health screenings. Keep reading to learn more about how to access each plan's unique perks! While we try to update this page routinely to give you an easily accessible summary of benefits, please refer directly to your health plan's website for the most recent and accurate details, as plan benefits change periodically. WellSense New Hampshire Medicaid: 877-957-1300, Option 1 NH Healthy Families Member Services: 1-866-769-3085 AmeriHealth Caritas New Hampshire Member Services: 1-833-704-1177 WellSense Health Plan Learn More Visit, Immunization and Screening Rewards: $25 for a yearly well visit (Ages 3 and over) $25 for cervical cancer screening $10 for flu vaccine $50 for lead screening $25 for completing annual HRA Screening Prenatal and Postpartum Rewards: $10 per prenatal visit (Up to 10 visits) $40 reward and a box of diapers when new moms go for their postpartum visit Sunny Start program (includes free breast pump and other benefits) Infant/toddler safety car seats: If you’re having a baby you can get the seat up to 45 days before your due date Booster seats for kids who are members of our health plan Free Items Annually: New eyeglasses Replacement batteries for hearing aids One dental kit per individual ages 4-65 Bicycle helmets for children Cell Phone Program: In addition to the federal SafeLink cell phone program, we offer qualifying members in need with access to our own Well Sense cell phone program Health and Fitness Rewards: Up to $200 back for a qualified gym membership 50% back on a fitness tracker (up to $100) Up to $100 back for WW subscription fees (formerly Weight Watchers) NH Healthy Families Learn More Visit, Immunization and Screening Rewards: $30 for a child yearly well visit (Ages 0-21) $30 for an adult yearly well visit $15-$30 for completing our health risk assessment when you enroll into our plan $20 for breast cancer screening $20 for cervical cancer screening $20 for flu vaccine $10 for completing annual HRA Screening Prenatal and Postpartum Rewards: $10 for completing postpartum assessment with NHHF $100 for Notification of Pregnancy Form (First Trimester) $50 for Notification of Pregnancy Form (Second Trimester) Specialized Care Rewards: Diabetes Care Rewards: $30 for HbA1c test $30 for Retinopathy screening $10 for diabetes self-management $20 for Mental Health CHAMP $50 per course for children ages 15-17 to attend one of three Future is Now classes (up to $150) $20 for cigarettes, smokeless tobacco or vaping cessation $115 in the first year of Ready for my Recovery Program AmeriHealth Caritas New Hampshire Learn More Visit, Immunization and Screening Rewards: $25 for attending six well-visits, getting your immunizations and lead screening by 2 years old $30 for a yearly well visit for (Ages 2-21) $20 for flu vaccine $20 for RSV vaccine $25 for lead screening $50 for pre-teen shots $50 for getting recommended vaccines by child’s 13th birthday $20 for breast cancer screening $30 for completing annual HRA Screening Prenatal and Postpartum Rewards: $30 for attending postpartum visit 7-84 days after delivery $70 for Notification of Pregnancy Form (First Trimester) $50 for Notification of Pregnancy Form (Second Trimester) $40 for postpartum visit Specialized Care Rewards: $15 for care management for unmet social needs $50 for 60 days of MAT in a row $30 for HbA1c Test (Diabetes Care) $50 for blood pressure management $20 for eight weeks of continuous use of nicotine replacement

Find parking information for our location at 1245 Elm Street, The Dr. Selma Deitch Center for Children and Teens. Visit us for comprehensive care and support in a convenient location. 1245 ELM STREET Parking options for Amoskeag Health patients at 1245 Elm Street: Free parking spots for patient parking are on Church Street, behind Amoskeag Health (limited to spots #32 to #37, painted green), and are shown in green on the map below. Paid metered parking in front of Amoskeag Health and the immediate area, shown on map below in blue. Please note: Parking spaces on Church Street that are not marked for patient parking, as well as those in the Pearl Street lot, are reserved for permitted vehicles. Parking in the areas marked in red on the map may result in your vehicle being towed. PARKING

Discover language assistance services at Amoskeag Health. We provide support for non-English speakers and those with limited English proficiency, ensuring clear communication and access to quality healthcare for everyone. LANGUAGE ASSISTANCE For patients who speak a language other than English, Amoskeag Health offers language assistance free of charge. Please call 603-626-9500 . For patients who are deaf, hard of hearing, or speech impaired, TTY assistance is available. Please call 711 or 1-800-735-2964 . We believe that everyone has the right to communicate in their own language. At Amoskeag Health, we do our best to make sure that our staff and patients have the ability to talk to one another, even if they speak different languages. We Can Help Amoskeag Health provides high quality, professional language assistance to patients through: Staff Interpreters Video Remote Interpreting (VRI) Over the phone interpreter services that are available for patients during appointments If you need an interpreter for your next appointment, please call 603-626-9500 . Staff interpreters may be available in the following languages: Spanish Portuguese Nepali Arabic Bosnian We also contract with selected agencies to provide face-to-face Video Remote Interpreting (VRI) and over the phone interpreter services in locations where we do not have staff interpreters available. Language Interpretation & Translation Amoskeag Health serves Deaf and Hard-of-Hearing patients through: • Registry of Interpreters for the Deaf (RID) certified sign language interpreters • Written communication and visual aids (Patient Portal online access) • Adaptive electronic equipment such as Video Remote Interpreters Deaf & Hard-of-Hearing Communication Services Explore Other Helpful Pages Pay Your Bill Transportation Assistance Pay Your Bill Financial Assistance

LAUNCH supports caregivers by offering tools, resources, and events that make parenting a little easier. CAREGIVER ENGAGEMENT ABOUT OUR CAREGIVER ENGAGEMENT Caregivers are a child’s first and most important teachers. That’s why our LAUNCH program offers fun and helpful ways for parents, grandparents, and other caregivers to connect, learn, and grow. Amoskeag Health supports families by offering free, family-friendly activities throughout the community. From Parent Cafés to resource fairs and events with local partners like the Manchester Library and the International Institute of New England, we create spaces where parents can connect with each other, learn about child development, and find helpful support and services. These events are designed to build strong relationships and promote healthy growth for children and families. UPCOMING EVENTS August Parent Café Together We Thrive: Summer Learning for Kids and Caregivers! Learn about your child’s development while playing fun games with other parents! Summer treats Outdoor games Bring a blanket to sit on Date: Wednesday, August 20th Time: 10:00 AM to 12:00 PM Location: Stark Park, 650 River Rd, Manchester, NH Register Now CelebrateED 2025 This year, CelebrateED will focus directly on supporting students as they head back to school by offering: Backpack & School Supply Distribution Haircuts & Clothing Support Family Resource Fair School Registration Assistance Date: Thursday, August 21st Time: 4:00 PM to 7:00 PM Location: Victory Park and French Hall, Manchester, NH

Easily access and complete essential new patient forms for Amoskeag Health. Download, print, and fill out forms needed for medical records, authorization, and more. Assistance is available for any questions. PATIENT FORMS Below, find links to common forms that you can print and complete as needed. If you need any help, please call 603-626-9500. Your medical record is considered Protected Health Information (PHI), which means that it's covered by health privacy laws; we always need your written permission to release it. As a patient of Amoskeag Health, you are protected by a set of rules and regulations called your "Patient Bill of Rights." You can always view pieces of your medical record, like recent test results, on the Patient Portal . However, if you need more information than what you can see in your account, you can request a copy through the Release of Information/Authorization for Disclosure of Health Information form below. There is no charge to send your medical record to a hospital or another physician. If you want to authorize someone like a spouse or relative to have access to your medical records, you may fill out the Authorized Representative Consent Form below. Accessing Your Medical Records Release of Information - English Release of Information - Español Release of Information/Authorization for Disclosure of Health Information Consent For Treatment - English Consent For Treatment - Español Consent For Treatment Form Authorized Representative Consent Form - English Authorized Representative Consent Form - Español Authorized Representative Consent Form Notice of Privacy Practices - English Notice of Privacy Practices - Español Notice of Privacy Practices Mail Completed Forms to: Medical Records Amoskeag Health 145 Hollis Street Manchester, NH 03102 Or fax 833-448-1486. Explore Other Helpful Pages Pay Your Bill Pay Your Bill Language Assistance Pay Your Bill Become A Patient Financial Assistance Transportation Assistance Language Assistance

Explore benefits and perks offered to members of WellSense, NH Healthy Families and AmeriHealth Caritas of New Hampshire. MEDICAID REWARDS PROGRAMS Exclusive Health Plan Benefits If you are a member of a Medicaid plan from WellSense, AmeriHealth Caritas or NH Healthy Families, you may be eligible for extra rewards when you take measures to improve your and your family's health. Earn money-back rewards and free healthcare and safety items when you participate in wellness initiatives like attending annual appointments and getting preventative health screenings. Keep reading to learn more about how to access each plan's unique perks! While we try to update this page routinely to give you an easily accessible summary of benefits, please refer directly to your health plan's website for the most recent and accurate details, as plan benefits change periodically. WellSense New Hampshire Medicaid: 877-957-1300, Option 1 NH Healthy Families Member Services: 1-866-769-3085 AmeriHealth Caritas New Hampshire Member Services: 1-833-704-1177 WellSense Health Plan Learn More Visit, Immunization and Screening Rewards: $25 for a yearly well visit (Ages 3 and over) $25 for cervical cancer screening $10 for flu vaccine $50 for lead screening $25 for completing annual HRA Screening Prenatal and Postpartum Rewards: $10 per prenatal visit (Up to 10 visits) $40 reward and a box of diapers when new moms go for their postpartum visit Sunny Start program (includes free breast pump and other benefits) Infant/toddler safety car seats: If you’re having a baby you can get the seat up to 45 days before your due date Booster seats for kids who are members of our health plan Free Items Annually: New eyeglasses Replacement batteries for hearing aids One dental kit per individual ages 4-65 Bicycle helmets for children Cell Phone Program: In addition to the federal SafeLink cell phone program, we offer qualifying members in need with access to our own Well Sense cell phone program Health and Fitness Rewards: Up to $200 back for a qualified gym membership 50% back on a fitness tracker (up to $100) Up to $100 back for WW subscription fees (formerly Weight Watchers) NH Healthy Families Learn More Visit, Immunization and Screening Rewards: $30 for a child yearly well visit (Ages 0-21) $30 for an adult yearly well visit $15-$30 for completing our health risk assessment when you enroll into our plan $20 for breast cancer screening $20 for cervical cancer screening $20 for flu vaccine $10 for completing annual HRA Screening Prenatal and Postpartum Rewards: $10 for completing postpartum assessment with NHHF $100 for Notification of Pregnancy Form (First Trimester) $50 for Notification of Pregnancy Form (Second Trimester) Specialized Care Rewards: Diabetes Care Rewards: $30 for HbA1c test $30 for Retinopathy screening $10 for diabetes self-management $20 for Mental Health CHAMP $50 per course for children ages 15-17 to attend one of three Future is Now classes (up to $150) $20 for cigarettes, smokeless tobacco or vaping cessation $115 in the first year of Ready for my Recovery Program AmeriHealth Caritas New Hampshire Learn More Visit, Immunization and Screening Rewards: $25 for attending six well-visits, getting your immunizations and lead screening by 2 years old $30 for a yearly well visit for (Ages 2-21) $20 for flu vaccine $20 for RSV vaccine $25 for lead screening $50 for pre-teen shots $50 for getting recommended vaccines by child’s 13th birthday $20 for breast cancer screening $30 for completing annual HRA Screening Prenatal and Postpartum Rewards: $30 for attending postpartum visit 7-84 days after delivery $70 for Notification of Pregnancy Form (First Trimester) $50 for Notification of Pregnancy Form (Second Trimester) $40 for postpartum visit Specialized Care Rewards: $15 for care management for unmet social needs $50 for 60 days of MAT in a row $30 for HbA1c Test (Diabetes Care) $50 for blood pressure management $20 for eight weeks of continuous use of nicotine replacement

MANCHESTER YOUTH WELLNESS AND PREVENTION COLLABORATIVE Amoskeag Health is proud to partner with Makin' It Happen and the YMCA of Greater Manchester to offer the Botvin LifeSkills program to at-risk youth in our community. This evidence-based program, led by trained facilitators, teaches young people important life skills to help them make healthier choices and reduce risky behaviors. Makin' It Happen also coordinates the Substance Use and Mental Health Prevention Collaborative, a group of community partners who meet monthly to explore new ways to expand prevention programs in Manchester. These partners are key to the success of the Botvin LifeSkills program, playing a vital role in its implementation. Amoskeag Health has also teamed up with Catalyst Evaluation Group, experts in data collection and evaluation. This partnership ensures we can track progress, report findings, and keep the community, stakeholders, and SAMHSA up-to-date on the program's outcomes. 2026 Strategic Action Plan 2025 Program Annual Report 2024-2025 Botvin Lifeskills Program Evaluation Please check back regularly for the latest information on this important initiative and its impact on our community. Interested in Joining the Manchester Youth Wellness and Prevention Collaborative as a Stakeholder? Have Questions About Our Prevention Framework and Programs? Please contact us by email at communityinitiatives@amoskeaghealth.org. This project is supported by the Substance Abuse and Mental Health Services Administration (SAMHSA) of the U.S. Department of Health and Human Services (HHS) under grant number 5H79SP083836-02 for the Community-Based Strategic Prevention Framework. The contents are those of the author(s) and do not necessarily represent the official views of, nor an endorsement by, SAMHSA, HHS, or the U.S. Government. Building Stronger Futures: A Collaborative Approach to Prevention