Case managers meet with all new families with kids at registration to assess their needs and provide resources. Case managers provide crisis services to families and individuals who might need help due to domestic violence, homelessness, and other factors. Case managers help with basic needs if a family is struggling with food instability or needs help applying for Fuel Assistance, TANF, or other assistance programs.

Case managers provide ongoing case management to some families with more complicated needs. Case managers help families find enrichment opportunities for their kids including summer camp, tickets to community events, access to sports, art or music classes, and other opportunities.

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