Institutional Policy and Procedures

Organizational policies and procedures are the backbone of how business is conducted. Staff use policies and procedures to guide their work. Leadership can demonstrate a commitment to cultural effectiveness by promoting inclusive policies and including language that supports equity in the organization’s mission statement. By reviewing and updating institutional policies and procedures, organizations can systematically incorporate culturally effective strategies in the way they operate.

Manchester Community Health Center took a first step by conducting a review of its administrative and patient policies. Examples of policies include the development of a limited English proficiency plan, hiring and recruitment policies, training policies, safety and compliance.


Leaders throughout the organization can act as change agents, moving the organization to become more culturally effective. What can leaders do?

Policies and Procedures

Written policies and procedures provide documentation of an organizations commitment to equity. What policies promote equity?

Data Collection and Analysis

Data provides the foundation for decision-making and evaluation. How can data help in strategic planning?

Community Engagement

Building relationships with the community contributes to connectedness and sharing feedback. How can you create an environment to share knowledge?

Language and Communication Access

Communication is key to quality patient care. What are strategies to enhance cross cultural communication?

Staff Cultural Competence

Staff interact with patients to promote good health outcomes. How can you promote the cultural competency of your workforce?

Workforce Diversity and Inclusion

Organizations want to attract a highly skilled workforce from diverse backgrounds. What are strategies that promote workforce diversity?

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